Summary
Work History
Education
Skills
Timeline
Generic

Jamarion Battles

Summary

Dynamic Customer Service Representative with proven expertise at Pilot Catastrophe, excelling in problem resolution and relationship building. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic communication. Skilled in data entry and call center operations, consistently delivering satisfactory outcomes for clients and the organization.

Work History

Customer Service Representative

Pilot Catastrophe
Mobile, AL
09.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Lillie B. Williamson High School
Mobile, AL
05.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Relationship building
  • Problem resolution
  • Call center operations
  • Microsoft outlook
  • Documentation

Timeline

Customer Service Representative

Pilot Catastrophe
09.2024 - 11.2024

Lillie B. Williamson High School
Jamarion Battles