Jamarius Wood
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Recruiter
VXI Global Solutions
07.2021 - 12.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Specialist
Publix
05.2018 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Oakridge High School
Orlando, FL05.2019
Skills
- Sales and Upselling
- Active Listening
- Conflict Management
- Positive attitude
- MS Office
- Exceptional communication skills
- Policies and Procedures Adherence
- Call Center Operations
Timeline
Customer Service Representative/Recruiter
VXI Global Solutions
07.2021 - 12.2023
Customer Service Specialist
Publix
05.2018 - 07.2021
High School Diploma -
Oakridge High School