Jamarle Cooley
San Diego,CA
Summary
Dynamic Creative Sales & Marketing Professional with a strong background in customer relations and CRM management. Proven ability to enhance customer satisfaction and retention through tailored solutions and exceptional service delivery. Demonstrated expertise in problem-solving and driving sales growth, seeking to contribute skills to a forward-thinking organization committed to long-term success.
Overview
6
6
years of professional experience
Work History
Marketing Specialist(Freelance)
Pasmosa Sangria
Temecula, CA
11.2023 - Current
- Performed keyword research and analyzed SEO performance of webpages.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Created content for various social media platforms including Facebook, Twitter, Instagram, and TikTok
- Developed and implemented email marketing campaigns to increase customer engagement.
Customer Account Specialist
Spectrum
San Diego, CA
02.2023 - 03.2025
- Resolved customer issues promptly while maintaining excellent customer relationships.
- Guided and assisted customers throughout the onboarding process, ensuring a smooth transition and successful adoption of the product/service.
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Supported sales team in daily order processing and purchasing.
- Participated in training sessions to stay abreast of new product developments.
Sales Development Representative
ChiroTouch
San Diego, CA
03.2023 - 11.2023
- Achieved and exceeded monthly quotas for qualified opportunities generated.
- Called on key decision-makers using phone, email, and social touches to bring on new business
- Conducted discovery with prospects to evaluate pain points
- Developed and implemented email marketing campaigns to increase customer engagement
Business Development Representative
Gorilla Circuits
San Jose, CA
06.2022 - 02.2023
- Researched industry news, trends, and developments related to our products.
- Developed and maintained strong relationships with current and prospective clients to expand market presence.
- Conducted outreach activities, such as cold calling, emailing, and attending networking events.
- Provided regular reports on business development activities, outcomes, and ROI to senior management.
Growth Manager
Hirect app
San Francisco, CA
04.2021 - 06.2022
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Independently scheduled and conducted meetings
- 150 + activities a day
Customer Service Representative
Verizon
Murrieta, CA
11.2018 - 04.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Tech Sales -
PreHired Sales Bootcamp
01-2021
Riverside City College
Riverside, CA05-2014
Digital Marketing -
SDSU Global Campus
Digital Marketing
Google Digital Marketing & E-com
Skills
- Customer demographics understanding
- Sales funnel management
- Empathy & Relationship building
- ROI validation
- Problem solving & Critical Thinking
- CRM Software (eg, Salesforce)
- Retention Strategies
- Customer resolution
- Social media marketing
- Time management
- Team collaboration
Affiliations
Little League Baseball Coach – Skilled in mentoring young athletes, teaching fundamentals, and fostering teamwork in a positive environment
Timeline
Marketing Specialist(Freelance)
Pasmosa Sangria
11.2023 - Current
Sales Development Representative
ChiroTouch
03.2023 - 11.2023
Customer Account Specialist
Spectrum
02.2023 - 03.2025
Business Development Representative
Gorilla Circuits
06.2022 - 02.2023
Growth Manager
Hirect app
04.2021 - 06.2022
Customer Service Representative
Verizon
11.2018 - 04.2021
Tech Sales -
PreHired Sales Bootcamp
Riverside City College
Digital Marketing -
SDSU Global Campus
Digital Marketing
Google Digital Marketing & E-com
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