Jamaul Gordon
Austell,GA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
United Parcel Service, UPS
10.2022 - 02.2023
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Developed work schedules for team members to maximize shift coverage.
Customer Service Representative
Accenture
07.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and documented detailed business rules and use cases based on requirements analysis
- Evaluated source documents to locate needed information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Compiled data and reviewed information for accuracy prior to input
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Offered advice and assistance to customers, paying attention to special needs or wants.
FC Associate
Amazon LLC
08.2020 - 04.2021
- Unloaded incoming trucks and properly staged inventory for processing.
- Read and analyzed work orders to verify consistency with merchandise information.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures at all times for personal and team safety.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Head Cashier
Golden Krust
07.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Education
Bachelor of Science - Computer Engineering
Kennesaw State University
Kennesaw, GA05.2024
High School Diploma -
South Cobb High School
Austell, GA05.2019
Skills
- Conflict resolution
- Leadership
- Inbound and Outbound Calling
- Staff education and training
- Technical Support
- Troubleshooting
- Customer service
- Employee training
- Warehousing functions
- Good listening skills
- Creative problem solving
- Public speaking
- Training material development
- Workflow Analysis
Certification
- Foundation Of Project Management , [Google Certification]
Timeline
Supervisor
United Parcel Service, UPS
10.2022 - 02.2023
Customer Service Representative
Accenture
07.2021 - 02.2022
FC Associate
Amazon LLC
08.2020 - 04.2021
Head Cashier
Golden Krust
07.2020 - 08.2020
Bachelor of Science - Computer Engineering
Kennesaw State University
High School Diploma -
South Cobb High School
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