Jamaya Boyland

• Implemented system updates to ensure optimal performance and security.

• Excellent communication skills, both verbal and written.
• Provided technical assistance to clients by troubleshooting system problems.
• Troubleshot malfunctions and diagnosed issues for equipment and components.
• Performed troubleshooting activities to identify root cause of system issues.

• I’m Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Provided technical assistance for software and hardware issues remotely.

• Diagnosed customer problems using company-specific tools and methods.

•Educated customers on product features and troubleshooting techniques efficiently.

• Assisted customer in understanding products , components and systems using technical demonstration.

• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services .

• Communicated financial obligations to patients and collected fees at time of service .

• Adjusted bills and refunded money to resolve customer’s service or billing complaints .

• Processed patient co - pays , deductibles , and other payments , ensuring accurate financial records .