Jamaya Skrine
Riverdale,GA
Summary
Detail-oriented professional with extensive experience in customer service and client support. Proven ability to manage high-volume workflows and resolve issues efficiently while maintaining documentation accuracy. Recognized for strong communication skills and reliability in fast-paced environments.
Strong analytical and communication skills with a proven track record in teamwork and adaptability. Committed to contributing to team success while pursuing continuous professional development. Positive attitude and dedication to learning drive consistent performance improvements.
Detail-oriented professional with strong communication and project management expertise. Demonstrated success in managing multiple tasks in high-pressure environments. Recognized for proactive problem-solving and process optimization to enhance team performance.
Overview
11
11
years of professional experience
Work History
Program Director
Two Sparrows Village Inc
Union City, GA
11.2024 - 11.2025
- - Managed daily program operations, scheduling, and staff coordination to ensure efficient workflow
- - Maintained confidential client documentation, logs, and records with accuracy and professionalism
- - Conducted intake interviews, collected detailed client information, and ensured accurate data entry
- - Provided leadership and guidance to staff members while supporting program goals
- - Collaborated with families, team members, and external partners to maintain smooth program function
- - Addressed issues promptly and maintained strong client relationships through clear communication
Patient Access Representative
Grady Health System
Atlanta, GA
03.2023 - 11.2024
- - Responsible for the intake and patient registration for hospital services
- - Conducted patient interviews, scheduled appointments, and entered correct demographics for 100+ patients weekly
- - Verified third party payers' information and accurately posted charges when applicable
Medical Assistant
AICA Orthopedics
Jonesboro, GA
01.2018 - 02.2023
- - Maintained medical supplies inventory
- - Performed preventive maintenance to ensure adequate medical equipment functioning
- - Conducted patient interviews, recorded medical history, and confirmed purpose of visit
- - Performed preliminary physical tests; taking blood pressure, weight, and temperature
- - Secured patient information by completing and safeguarding medical records
- - Completed diagnostic coding and procedure coding
- - Scheduled surgeries by making arrangements with the surgical center; verified times with patients
Guest Advocate
Target
McDonough, GA
01.2015 - 12.2017
- - Communicated and interacted with guests that fostered a positive guest experience
- - Promoted and sold various benefits, offerings and services that Target offered
- - Scan, handled, and moved merchandise efficiently
- - Handled cash register operations and cash transactions
Education
Associates Degree - Business Administration and Management, General
Southern Crescent Technical College
McDonough, GA12.2022
Skills
- Electronic Medical Record (EMR)
- Organizational Skills
- Medical Terminology
- Team Leadership & Support
- Attention to Detail
- Conflict Resolution
- Data Entry & Documentation
- Patient Advocacy
- Interpersonal Communication
- Problem Solving
- Customer Service
ADDITIONAL INFORMATION
Training/Certification: Epic Software Training, Microsoft Office (Word, Excel, Outlook)
Timeline
Program Director
Two Sparrows Village Inc
11.2024 - 11.2025
Patient Access Representative
Grady Health System
03.2023 - 11.2024
Medical Assistant
AICA Orthopedics
01.2018 - 02.2023
Guest Advocate
Target
01.2015 - 12.2017
Associates Degree - Business Administration and Management, General
Southern Crescent Technical College