Jamaya Thompson
Las Vegas
Summary
Dedicated and detail-oriented Telephone Specialist with over 5 years of experience in customer service and telecommunications. Proven ability to handle high-volume calls, resolve customer inquiries efficiently, and provide exceptional support. Skilled in using various telecommunication systems and software, with a strong focus on enhancing customer satisfaction and operational efficiency. Excellent communication and problem-solving skills, with a commitment to maintaining a positive and professional demeanor in all interactions.
Overview
3
3
years of professional experience
Work History
Telephone Customer Service Representative
Ability Answering Service
03.2020 - 01.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.
- Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
- Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
- Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
Call
Solar Phone Sales
09.2019 - 02.2020
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Education
High School Diploma -
West High School
Bakersfield, CA06-1996
Skills
- Effective Listening
- Analytical Problem Solving
- Technical Expertise
- Effective Follow-Up Communication
- Detail-Oriented Data Management
- Efficient Appointment Management
- Issue Escalation Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Telephone Customer Service Representative
Ability Answering Service
03.2020 - 01.2023
Call
Solar Phone Sales
09.2019 - 02.2020
High School Diploma -
West High School
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