Scott Schneider
Boise,ID
Summary
Reliable Telephone Customer Service Representative with solid background in high-volume call center environments. Strengths include handling customer inquiries, troubleshooting technical issues, and managing customer accounts effectively. Demonstrated skills in fostering positive relationships with customers to drive satisfaction and loyalty. Notable track record of enhancing company reputation through exceptional service delivery.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Telephone Customer Service Representative
The Arc of Idaho
Boise, ID
10.2013 - 03.2020
- Handled a high volume of incoming calls efficiently and courteously.
- Provided detailed information about The Arc's resources and community support options.
- Documented customer interactions accurately in the company's database system.
- Resolved client issues by coordinating with internal departments effectively.
- Trained new team members on customer service protocols and procedures.
- Collaborated with team members to improve service delivery processes consistently.
- Maintained up-to-date knowledge of services offered by The Arc of Idaho regularly.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained accurate records of customer interactions and transactions.
Pari-Mutuel
Treasure Valley Racing
Boise, ID
05.2013 - 08.2015
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Survey
Clearwater Research
Boise, ID
01.2009 - 01.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Sales Representative
Sturner and Klein
Boise, ID
10.2006 - 10.2009
- Assisted customers with product inquiries and recommendations.
- Processed sales transactions using point-of-sale systems.
- Resolved customer complaints and issues promptly and professionally.
- Answered customer inquiries regarding product features, availability, and pricing.
Education
Bachelor of Science - Political Science and Communication
Boise State University
Boise, ID 01.1992 - 08.1995
Skills
- Call management
- Customer documentation
- Issue resolution
- Resource coordination
Affiliations
- Idaho Coalition Against Sexual and Domestic Violence
- Idaho Conservation League
Timeline
Telephone Customer Service Representative
The Arc of Idaho
10.2013 - 03.2020
Pari-Mutuel
Treasure Valley Racing
05.2013 - 08.2015
Survey
Clearwater Research
01.2009 - 01.2013
Customer Sales Representative
Sturner and Klein
10.2006 - 10.2009
Bachelor of Science - Political Science and Communication
Boise State University
01.1992 - 08.1995