JAME THAO
Merced,CA
Summary
Highly motivated professional with extensive experience in customer service and case management. Known for adeptly managing high-volume caseloads, consistently meeting deadlines, and resolving challenges with resourcefulness. Tech-savvy individual with a quick learning ability, proficient in technical know-how, social media strategies, and sales techniques to drive substantial growth. Possesses strong analytical and critical thinking skills, thriving in data-driven environments. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills, excelling both independently and collaboratively while continuously exceeding expectations.
Overview
17
17
years of professional experience
Work History
Job Specialist
County of Fresno
Fresno, CA
05.2024 - Current
- Provided public assistance services and verified eligibility benefits
- Analyzed, monitored, and modified financial resources of applicants
- Prepared reports, letters, and case narratives; developed and coordinated training
- Communicated with state agencies, resolved conflicts, and maintained confidentiality
- Developed and conducted departmental training programs
- Maintained and ensured compliance with legal standards and County regulations.
Eligibility Worker
County of Fresno
Fresno, CA
06.2023 - 05.2024
- Provided public assistance services and authorized payment verifications
- Verified, calculated, monitored, and modified financial resources of applicants
- Prepared letters, forms, and case narratives for applicants
- Communicated with state agencies and maintained confidentiality
- Performed various administrative, technical, and program analysis functions
- Analyzed data, interpreted policies, procedures, and regulations, developed conclusions, and prepared reports.
Legal Assistant
Law Office of Pahoua C. Lor
Fresno, CA
02.2015 - 03.2023
- Assisted in family law, child custody, child support, criminal, and personal injury cases
- Corresponded daily with clients and attorneys; drafted letters and requested records
- Provided administrative support and conducted research for civil litigation preparation
- Maintained knowledge of case status by reviewing relevant records and reporting back to clients
- Participated in client interviews, observed questioning process, and documented information
- Assisted in preparation of legal documents and court filings
- Coordinated and scheduled meetings and court appearances.
Food Service Worker
Trinity Food Service
Fresno, CA
09.2014 - 02.2015
- Followed food safety regulations pertaining to sanitation, food handling, and storage
- Performed a variety of duties related to food service, including food preparation and serving
- Monitored inventory to keep adequate stock of food items and supplies
- Loaded and unloaded products using a forklift
- Maintained cleanliness and organization of the kitchen and dining areas.
Fuel Technician
Fuel, Easy Fuel Inc
Sacramento, CA
11.2013 - 08.2014
- Provided fuel delivery to customers, ensuring effective customer service
- Completed paperwork and documentation accurately and thoroughly
- Documented shipping and transportation information and communicated with dispatchers
- Demonstrated safe loading and unloading of fuels onto trucks
- Followed established safety procedures related to lifting, climbing, and handling hazardous materials
- Occasionally operated a motor vehicle for deliveries.
Store Manager
Smokin' Postal of Merced
Merced, CA
02.2009 - 10.2013
- Managed inventory tracking and conducted physical inventory counts to minimize loss
- Trained and mentored associates in daily tasks and procedures
- Completed thorough opening, closing, and shift change functions to maintain operational standards
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Established, implemented, and achieved goals and objectives.
Store Associate
Pack & Ship Pros
Fresno, CA
09.2007 - 01.2009
- Maintained current knowledge of domestic and international shipping services including USPS, UPS, and FedEx
- Determined shipping methods, routes, or rates for materials to be shipped
- Demonstrated leadership by improving work processes and training others
- Operated mail processing equipment and manually sorted mail
- Organized and monitored mail supplies and general office supplies for the mailroom
- Handled undeliverable mail in accordance with established procedures
- Provided customer service and handled customer inquiries and complaints.
Education
CSU Stanislaus
Turlock, CA05.2023
Merced College
Merced, CA06.2020
Skills
- MS Office Proficient
- Law Familiarity
- Legal Correspondence
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
- Administrative and Program Analysis
- Staff Training and Supervision
- Data Analysis and Report Preparation
- Technical Communication
Languages
Hmong: Fluent
References
References available upon request.
Timeline
Job Specialist
County of Fresno
05.2024 - Current
Eligibility Worker
County of Fresno
06.2023 - 05.2024
Legal Assistant
Law Office of Pahoua C. Lor
02.2015 - 03.2023
Food Service Worker
Trinity Food Service
09.2014 - 02.2015
Fuel Technician
Fuel, Easy Fuel Inc
11.2013 - 08.2014
Store Manager
Smokin' Postal of Merced
02.2009 - 10.2013
Store Associate
Pack & Ship Pros
09.2007 - 01.2009
CSU Stanislaus
Merced College
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