Jamea Hoover
Milwaukee,WI
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Diligently working towards the ultimate career goal of becoming a Mental Health Nurse Practitioner.
Overview
8
8
years of professional experience
Work History
Service Representative
Northwestern Mutual Investment Services
06.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Funder
Honda Financial Services
10.2020 - Current
- Meet with the Closing Manager on a bi-weekly basis to review the performance & status of the department
- Assist with escalated/exception loans
- Upload funding request documents
Claims Adjudicator
Alorica
02.2021 - 03.2022
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Executed claims processing, while generating increased revenue.
- Collaborated with team members and management to meet goals.
- Communicated with clients to explain policy coverage and regulations.
DSP Driver
Fusion Logistics, Farmers Branch
06.2020 - 10.2020
- Delivered a wide variety of items to different addresses and through different routes while following a time schedule
- Loaded, unloaded, prepared, inspected and operated a sprinter van for delivery
- Completed logs and reports and also followed DOT regulations and safety standards
Clerk
QuikTrip
09.2019 - 06.2020
- Greeted and assisted customers to cash out their transactions
- Assisted with keeping the store tidy
- Ensured that all products on the sales floor were fully stocked at all times
Sales Associate
Champs Sports
06.2019 - 01.2020
- Presented customer service and expertise on products located in the store to approximately 20 customers per shift
- Helped out in floor moves and housekeeping within the store nightly
- Shrinked stock loss by following the stock control procedure
Companion Care Worker
Nursing Centers
06.2018 - 05.2019
- Engaged clients by conversing with them and attending social activities and hobbies
- Planned and prepared meals for clients while ensuring I took dietary restrictions and preferences into consideration
Customer Service Associate
Walgreens
03.2017 - 12.2018
- Maintained a positive, empathetic and professional attitude towards customers at all times
- Responded promptly to customer inquiries
- Acknowledged and resolved customer complaints
- Communicated and coordinated with colleagues, as necessary
Health & Disability Services
01.2017 - 01.2018
- Assisted RNs with pulling patient files
- Answered phone calls and directed them to the appropriate person
Junior Office Coordinator
Attentacare Residential Living
07.2015 - 12.2017
- Managed documentation, including contracts and sickness documentation all while answering calls and directing them to the correct staff member
- Set up personnel files and confirmed that data remains accurate
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Education
Bachelor of Biology -
Alcorn State University
Lorman, MS2019
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and electronic charting
- Excellent organization
- Stellar time management skills
- Strong work ethic, discipline, and interpersonal skills
Timeline
Service Representative
Northwestern Mutual Investment Services
06.2022 - Current
Claims Adjudicator
Alorica
02.2021 - 03.2022
Funder
Honda Financial Services
10.2020 - Current
DSP Driver
Fusion Logistics, Farmers Branch
06.2020 - 10.2020
Clerk
QuikTrip
09.2019 - 06.2020
Sales Associate
Champs Sports
06.2019 - 01.2020
Companion Care Worker
Nursing Centers
06.2018 - 05.2019
Customer Service Associate
Walgreens
03.2017 - 12.2018
Health & Disability Services
01.2017 - 01.2018
Junior Office Coordinator
Attentacare Residential Living
07.2015 - 12.2017
Bachelor of Biology -
Alcorn State University
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