JAMEA QUELETTE
Columbus,OH
Summary
Dynamic professional with a background as a Barista at the Convention Center, excelling in customer relations and adaptable problem-solving. Proven ability to handle money accurately while maintaining sanitation standards. Strong communication skills enhanced through experience in hospital nutrition services, prioritizing patient needs and fostering teamwork in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
Convention Center
Columbus, Ohio
02.2025 - Current
- Adhered to health department regulations concerning sanitation standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Continue to develop strong customer service skills and enhance my understanding of hospitality.
Security Officer
Allied Universal Security Services
Columbus, OH
09.2024 - Current
- Adhered to post orders while maintaining a visible presence around the property.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Responded to alarms and conducted investigations as required.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Assisted with crowd control during large events held at the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Nutrition, Service Worker
Ohio Health Hospital
Columbus, OH
01.2024 - 02.2025
- I worked in the kitchen to ensure that all patients received their meals and the proper nutrients.
- I also checked trays for allergies and prepared puréed food for those who required it.
- While working in the kitchen, I gained insight into how a hospital operates and learned that patients are our top priority and always come first.
- While working in the kitchen, I gained knowledge about various diseases, disorders, and related topics as I interacted with patients & coworkers in the hospital.
- I also worked in the call center where I would take incoming calls about complaints, miss meals or incorrect items on trays.
- While working in the call center I also took calls from families of patients/future patients.
Warehouse Production Worker
Mckesson medical
Grove City, Ohio
11.2022 - 01.2024
- Provided support to other team members whenever needed.
- Maintained accurate inventory records using computerized systems.
- Ensured all safety regulations were followed while operating machinery.
- I served on the safety committee and received certification for operating the equipment.
- At the end of my time here, I even spent some time in the warehouse, where I packaged nutrients, supplements, and other items for active veterans.
Certified Trainer
Wendys Restaurant
Columbus, OH
06.2021 - 11.2022
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Service Specialist
Dick's Sporting Goods
Columbus, Ohio
05.2020 - 06.2021
- Maintained up-to-date knowledge of product features and benefits.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Took calls from customers regarding curbside pick up, incorrect orders & future orders need to be placed.
- At the end of my time here I was promoted to a manger & took this role on full time.
Education
Medical Assistance & Phlebotomy -
Ohio School of Phlebotomy
Columbus, OH03.2025
High School Diploma -
Briggs High School
Columbus, Ohio06.2023
Skills
- Adaptable and flexible
- Customer relations
- Staff education and training
- Inbound and outbound calling
- Money handling
- Office equipment proficiency
Timeline
Barista
Convention Center
02.2025 - Current
Security Officer
Allied Universal Security Services
09.2024 - Current
Nutrition, Service Worker
Ohio Health Hospital
01.2024 - 02.2025
Warehouse Production Worker
Mckesson medical
11.2022 - 01.2024
Certified Trainer
Wendys Restaurant
06.2021 - 11.2022
Customer Service Specialist
Dick's Sporting Goods
05.2020 - 06.2021
Medical Assistance & Phlebotomy -
Ohio School of Phlebotomy
High School Diploma -
Briggs High School