Jamealla Royster
Northport,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the beauty industry and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Nail Technician
Krylics By J
02.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Followed proper safety and sanitation guidelines while performing nail services.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Executed pedicures and manicures using professional quality products and tools.
Sales Associate
Mission Mark
03.2017 - 07.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Nail Technology Certificate - Cosmetology
Shelton State Community College
Tuscaloosa, AL08.2023
High School Diploma -
Francis Marion School
Marion, Al05.2019
Skills
- Customer Service
- Sanitation maintenance
- Product Upselling
- Problem-solving skills
- Inventory controls
- Order Processing
- Payment Processing
- Professional Demeanor
- POS System Operation
- Exceptional customer service
Timeline
Nail Technician
Krylics By J
02.2021 - Current
Sales Associate
Mission Mark
03.2017 - 07.2024
Nail Technology Certificate - Cosmetology
Shelton State Community College
High School Diploma -
Francis Marion School