Jameara V. Holley
East Stroudsburg,PA
Overview
11
11
years of professional experience
Work History
HR Specialist
North Carolina State University
- Generalist for EHRA/SHRA personal matters (recruiting & hiring)
- Verify supporting documents (offer letters) stated by college standards
- Review hiring packets for accuracy and format consistency
- Monitor pending actions in various college and university system worklist
- Review all request from departments for adjustments
- Prepare and distribute monthly reports to departments within CNR
- Liaise with Background check office to resolve issues
HR Business Partner
UNC Chapel Hill
- Hiring and terminating employees for CASBO
- Answering emails about employees TIM
- Managing human resources hiring for SHRA/EHRA
- Excellent oral and written communication skills
- Use Connect Carolina for hiring, lump sum payments, etc
- Recruitment, postings with PeopleAdmin
- Process I-9 as well as background checks
HR Service Center Associate
North Carolina State University
Raleigh, NC
09.2022 - Current
- Employee Guidance and Support – Front desk customer service (walk-ins and phones) for NCSU Faculty and non-faculty employees and escalation management for UHR Benefits, Talent Acquisition and Employee Relations departments
- Working knowledge of PeopleSoft HRIS - Creation, modification and extraction of Benefits and Compensation data for benefits consultants
- Fully trained in recordkeeping procedures and employee confidentiality protocol, document management and retention using OnBase
- Campus Liaison for compliance evaluation and auditing employment and wage verifications received at NC State UHR
- Employment Separation Practices - Sending termination letters to qualified employees, assisting with retirement policies and paperwork, mandatory retirement notifications
- Coordinate timely completion of employee benefits paperwork for UHR and maintain database to ensure data integrity
- HR Operational Reporting - Prepare spreadsheets for mandatory retirement reporting
- Supporting vendor relations for Retirement (TIAA or Fidelity) for scheduling monthly appointments for contribution adjustments, status updates and withdrawals
Help Desk Specialist
Department of Information Technology
Raleigh, NC
07.2015 - 12.2019
- Manage operational procedures for applications and portals of the NCID (North Carolina Identity Management System)
- Support local, state governments, individuals and businesses with fully utilizing the Enterprise Active Directory Services (EADS) system
- Troubleshoot locked individual accounts for re-entry into the EADS system
- Resolve problems related to the use of NCID so that clients experience a high-level of customer service
- Working knowledge of Service Now ticketing system
Customer Service Advocate
West Corporation
Rocky Mount, NC
11.2013 - 04.2014
- Handled high volume traffic of global incoming calls
- Maintained private records of customer’s medication and the transmission of information
- Trained in new policy and procedure to adhere to HIPAA’s laws and regulations
- Advised clients on their current deductible availability and medication changes
Timeline
HR Service Center Associate
North Carolina State University
09.2022 - Current
Help Desk Specialist
Department of Information Technology
07.2015 - 12.2019
Customer Service Advocate
West Corporation
11.2013 - 04.2014
HR Specialist
North Carolina State University
HR Business Partner
UNC Chapel Hill
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