Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamearriya Battle

Phenix City,AL

Summary

Dedicated Healthcare Customer Service Representative with strong HIPAA compliance and claims processing abilities. Skilled in insurance verification and data entry, committed to enhancing patient satisfaction through effective resolution of inquiries.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Conduent
Remote
11.2025 - 02.2026
  • Resolved customer inquiries regarding healthcare services and insurance claims efficiently.
  • Educated clients on benefits and coverage options to enhance satisfaction.
  • Collaborated with healthcare providers to ensure accurate patient information processing.
  • Implemented process improvements that streamlined call handling procedures.
  • Assisted in developing training materials to improve team performance and knowledge retention.
  • Monitored performance metrics to identify areas for operational improvement within the team.

Authorization Specialist

TriCare
Remote
09.2024 - 10.2025
  • Processed authorization requests efficiently to ensure timely patient care.
  • Reviewed clinical documentation for compliance with TriCare guidelines and eligibility requirements.
  • Collaborated with healthcare providers to resolve authorization issues swiftly and effectively.
  • Maintained accurate records in the electronic health record (EHR) system to support data integrity
  • Assisted with authorizations for prescriptions and imaging.

Customer Service Representative

Concentrix
Remote
08.2023 - 08.2024
  • Resolved customer inquiries efficiently through multiple communication channels.
  • Provided accurate product information to enhance customer satisfaction and loyalty.
  • Assisted team members in troubleshooting technical issues, improving resolution times.
  • Documented customer interactions clearly in CRM software for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Central High School
Phenix City, AL

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Claims processing
  • Call center experience
  • Data entry proficiency
  • Follow-up skills

Timeline

Healthcare Customer Service Representative

Conduent
11.2025 - 02.2026

Authorization Specialist

TriCare
09.2024 - 10.2025

Customer Service Representative

Concentrix
08.2023 - 08.2024

High School Diploma -

Central High School