Jamecia Jefferson
Jacksonville
Summary
Customer service professional with proven ability to drive sales and build strong client relationships. Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques, embodying customer-first mindset.
Overview
12
12
years of professional experience
Work History
Customer Sales and Service Expert
Verizon
Remote
08.2023 - 03.2025
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Consistently ranked among top-performing Customer Sales Managers within the organization due to exceptional results delivery.
Customer Service Representative
MCI
Remote
01.2018 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Security and Surveillance Incorporation
Jacksonville, FL
05.2013 - 11.2017
- Sold security systems to customers
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
First Coast High School
Jacksonville, FLSkills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Call management
- Product knowledge
- Building rapport
- Prioritization
- Payment processing
Timeline
Customer Sales and Service Expert
Verizon
08.2023 - 03.2025
Customer Service Representative
MCI
01.2018 - 07.2023
Customer Service Representative
Security and Surveillance Incorporation
05.2013 - 11.2017
High School Diploma -
First Coast High School