Crystal Elkins
Customer Service Specialist
Cedar Bluff,VA
Summary
Dynamic sales professional with a proven track record at AT&T, adept in CRM software and renowned for exceptional teamwork and collaboration. Skillfully exceeded sales targets through analytical thinking and understanding customer needs, fostering long-term relationships and enhancing customer satisfaction. Demonstrated reliability and problem-solving abilities, contributing to team success and exceeding goals with innovative solutions. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
AT&T
10.2019 - Current
- Handled calls promptly and with courteous professionalism.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed orders, service requests and applied information to customers
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics
- Handled calls promptly and with courteous professionalism
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures
Call Center Sales Representative
SYKES
02.2019 - 09.2019
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively
- Maintained high-quality standards through thorough knowledge of products, services, and company policies
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in fast-paced environment
- Overcame objections using friendly, persuasive strategies
- Utilized sales techniques to build customer interest and close sales
- Asked relevant questions to assist customers with selecting needed or requested products and services
Education
Associate of Applied Science -
Southwest Virginia Community College
Richlands, VAHigh School Diploma -
Fleming Neon High School
Neon, KYSkills
Organization
CRM Software
Goal-Oriented
Computer Skills
Teamwork and Collaboration
Problem-solving abilities
Understanding Customer Needs
Reliability
Organizational Skills
Active Listening
Attention to Detail
Analytical Thinking
Customer Service
Microsoft Office
Data Entry
Timeline
Customer Sales and Service Expert
AT&T
10.2019 - Current
Call Center Sales Representative
SYKES
02.2019 - 09.2019
Associate of Applied Science -
Southwest Virginia Community College
High School Diploma -
Fleming Neon High School
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