Jamecia White
Jacksonville,FL
Summary
Experienced professional in the customer service industry, dedicated to delivering exceptional service and fostering strong client relationships. Seeking a challenging role that values professionalism and personal interaction, where proven skills in establishing rapport with clients can be leveraged. Solid team player with an outgoing and positive demeanor, motivated to contribute to company success by maintaining customer satisfaction. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships and positively impacting company success.
Overview
11
11
years of professional experience
Work History
Front Desk Associate
Coastal Health Primary Care
06.2024 - Current
- Assisted with appointment scheduling.
- Ensured patient records were ready by checking balances and confirming insurance details.
- Ensure collection of co-payments from patients before their appointments.
- Assisted with patient intake and registration processes.
- Coordinated and organized appointment schedules.
- Ensured timely patient care through efficient processing of documents.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
Account Resolutions Specialist
Wells Fargo
09.2019 - 05.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Fast Track Debt Relief
05.2018 - 09.2019
- Managed diverse client accounts efficiently.
- Managed high volumes of inbound and outbound calls effectively and efficiently.
- Cultivated connections with clients, creditors, collection agencies, and attorney offices for negotiation of reduced settlements on delinquent accounts.
- Determined permissible settlement percentages in alignment with departmental standards.
- Evaluated client accounts to ensure adequate funds for settlements and company fee payments.
- Organized submission of documentation necessary for payment processing.
Member Service Representative/Card Specialist
Space Coast Credit Union
06.2016 - 06.2018
- Executed and managed banking transactions effectively.
- Composed clear and professional emails.
- Created lasting connections through swift resolution of customer issues.
- Ensured accuracy in card order processing.
- Facilitated efficient handling of claims related to disputes and fraud.
- Entered high volumes of data with exceptional accuracy.
- Engaged potential customers to drive sales.
Customer Service Representative I
Teleperformance
06.2014 - 05.2016
- Performed data entry accurately and efficiently.
- Handled phone communication tasks including message taking and call directing.
- Managed calendar appointments effectively.
- Achieved sales targets via successful telesales techniques.
Crew Member
Chipotle Mexican Grill
02.2014 - 04.2015
- Managed customer orders efficiently.
- Executed quick and accurate food item packaging.
- Streamlined kitchen processes by accurately prepping food items.
- Ensured consistent cleanliness across restaurant areas.
Education
High School Diploma - Education
Pivot Charter School
Tamarac, FL05.2014
Skills
- Account Management
- Microsoft Office
- Problem-solving
- Time management
- Problem-solving skills
- Listening skills
- Goal-oriented mindset
- Documentation skills
- Claims processing
- Financial transactions
- Customer service
- Relationship building
- Telesales
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Front Desk Associate
Coastal Health Primary Care
06.2024 - Current
Account Resolutions Specialist
Wells Fargo
09.2019 - 05.2024
Customer Service Representative
Fast Track Debt Relief
05.2018 - 09.2019
Member Service Representative/Card Specialist
Space Coast Credit Union
06.2016 - 06.2018
Customer Service Representative I
Teleperformance
06.2014 - 05.2016
Crew Member
Chipotle Mexican Grill
02.2014 - 04.2015
High School Diploma - Education
Pivot Charter School
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