Jamee Hood
Murfreesboro,TN
Summary
High-performing sales and customer relationship professional with 10+ years of experience driving revenue growth, exceeding sales goals, managing customer relationships, and developing long-term business partnerships. Proven background in outbound prospecting, consultative sales, account management, customer retention, and team leadership across retail, wireless, and financial services industries. Experienced in fast-paced KPI-driven environments with a strong ability to build rapport, overcome objections, and deliver solution-focused customer experiences.
Overview
11
11
years of professional experience
Work History
Area Sales Representative
American First Finance
Tennessee
06.2025 - Current
- Prospect and develop new business partnerships through cold calling, in-person outreach, networking, and relationship-based selling strategies.
- Manage a large territory across Tennessee while maintaining strong relationships with retail merchants and business owners.
- Present financing solutions that help businesses increase customer purchasing power and improve sales opportunities.
- Utilize CRM and reporting tools to track pipeline activity, merchant engagement, follow-up tasks, and performance metrics.
- Conduct ongoing merchant training and support to improve program utilization, customer experience, and funded sales growth.
- Collaborate cross-functionally with internal departments to resolve merchant concerns and improve partner satisfaction.
- Consistently operate in a quota-driven sales environment focused on business development, retention, and long-term account growth.
- Build trust with merchants through consultative selling, strategic follow-up, and solution-oriented communication.
General Manager
Victra - Verizon Authorized Retailer
Lebanon, TN
09.2024 - 06.2025
- Led daily operations and sales performance for a high-volume wireless retail location.
- Managed and coached a sales team focused on KPI achievement, customer satisfaction, and revenue growth.
- Delivered consultative sales experiences by identifying customer needs and recommending tailored wireless and technology solutions.
- Drove customer retention and satisfaction through strong relationship management and conflict resolution.
- Analyzed sales reporting and operational metrics to identify opportunities for increased performance and team development.
- Developed onboarding and coaching strategies that improved employee engagement and sales productivity.
- Maintained a fast-paced, goal-oriented environment focused on exceeding performance expectations and delivering exceptional customer experiences.
Store Manager
Conn’s HomePlus
Madison, TN
11.2020 - 09.2024
- Managed store operations, sales performance, customer satisfaction, and team development in a high-volume retail environment.
- Led and coached sales associates on customer engagement, financing solutions, objection handling, and consultative selling techniques.
- Built strong relationships with customers that contributed to repeat business, increased retention, and positive client experiences.
- Utilized sales metrics and operational reporting to improve store productivity and overall performance.
- Resolved escalated customer concerns professionally while maintaining strong customer satisfaction standards.
- Conducted hiring, onboarding, scheduling, coaching, and performance evaluations for team members.
- Drove operational efficiency through inventory management, merchandising execution, and workflow organization.
Sales Lead Keyholder / Furniture Specialist
Conn’s HomePlus
Memphis, TN
11.2018 - 11.2020
- Consistently exceeded sales goals through relationship-based and consultative selling techniques.
- Assisted customers in selecting products that best matched their needs and budget.
- Supported onboarding and training of new team members to improve productivity and performance.
- Maintained strong customer relationships that increased repeat business and customer loyalty.
- Worked closely with management to execute sales initiatives and improve customer satisfaction.
Sales Associate
Conn’s HomePlus
Memphis, TN
10.2015 - 11.2018
- Delivered exceptional customer service while consistently meeting and exceeding individual sales goals.
- Built rapport with customers to identify needs and recommend appropriate products and solutions.
- Assisted in maintaining store presentation standards and operational efficiency.
- Resolved customer concerns professionally to ensure positive shopping experiences.
Education
High School Diploma -
Munford High School
Munford, TNSkills
- Business Development & Prospecting
- Lead Generation
- Outbound Sales
- Relationship Management
- Customer Success & Retention
- Account Management
- Consultative Selling
- Discovery Calls
- Pipeline Management
- CRM Software & Reporting
- Objection Handling
- Client Onboarding
- Revenue Growth Strategies
- KPI & Performance Tracking
- Customer Engagement
- Cross-Functional Collaboration
- Team Leadership
- Microsoft Office Suite
- Salesforce / CRM Platforms
- Operations & Inventory Management
Timeline
Area Sales Representative
American First Finance
06.2025 - Current
General Manager
Victra - Verizon Authorized Retailer
09.2024 - 06.2025
Store Manager
Conn’s HomePlus
11.2020 - 09.2024
Sales Lead Keyholder / Furniture Specialist
Conn’s HomePlus
11.2018 - 11.2020
Sales Associate
Conn’s HomePlus
10.2015 - 11.2018
High School Diploma -
Munford High School
ADDITIONAL INFORMATION
- 10+ years of experience in sales, account management, customer engagement, and leadership
- Proven ability to thrive in quota-driven and KPI-focused environments
- Strong background in relationship building, consultative sales, and customer retention
- Experienced in outbound prospecting, follow-up communication, and solution-focused selling
- Skilled at managing customer escalations and delivering positive client experiences
- Comfortable working independently, collaboratively, and in fast-paced environments
- Adept at balancing sales performance, operational priorities, and customer success initiatives