Jameeha Roberson
Kansas City,US
Summary
Dynamic health information clerk with proven expertise at NTT DATA Services in managing electronic health records and ensuring data accuracy. Bilingual communicator skilled in customer service and organizational management, enhancing patient engagement and operational efficiency. Recognized for improving record quality assurance processes, contributing to a 20% increase in data reliability.
Overview
14
14
years of professional experience
Work History
Health Information Clerk
NTT DATA Services
Remote, MO
09.2022 - Current
- Managed patient health records and ensured data accuracy and confidentiality.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Processed medical documentation using electronic health record systems effectively.
- Verified accuracy of data entry into electronic health record system.
- Organized and maintained electronic health record systems for efficient access.
Customer Service Representative/Manager
Radius Global Solutions LLC
Leawood, KS
10.2018 - 09.2023
- Supervised team performance to enhance customer service standards.
- Developed training programs to improve staff skills and knowledge.
- Resolved escalated customer issues with effective problem-solving techniques.
- Monitored call center metrics to evaluate team efficiency and effectiveness.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
- Responded promptly to internal requests from other departments related to customer queries or complaints.
Sales Associate
MetroPCS
Kansas City, MO
03.2017 - 10.2017
- Greeting customers, responding to the customers questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Directing customers to merchandise within the store.
Cashier/Customer Services Rep
Walmart SuperCenter
Kansas City, MO
11.2014 - 04.2015
- Fulfilled customer orders, handled cash and credit transactions, and built strong customer rapport.
- Sharpened multi-tasking skills by crafting multiple personalized drinks in a fast-paced environment.
- Operated a cash register and processed sales while utilizing strong customer service skills to increase sales in the Media Department.
- Maintained steadfast knowledge of Media (music, movies, and video games) to provide prompt and informed answers to customer questions.
- Responsible for merchandising, inventory control, ordering product, and setting sale promotions.
- In addition to cashiering duties, assumed the role of Bookkeeper in the Customer Service Department, with responsibility for processing money orders, making daily deposits, reconciling tills, check cashing, documentation, and other administrative tasks.
Cashier
Popeye's
Grandview, MO
03.2012 - 07.2014
- Fulfilled customer orders, handled cash and credit transactions, and built strong customer rapport.
- Sharpened multi-tasking skills by crafting multiple personalized drinks in a fast-paced environment.
- Managed customer problems and complaints with tact and attention to prompt customer service.
- Resolve customer issues, ensuring satisfaction and clear communication.
- Advise customers on company policies, enhancing service quality.
- Handle complaints efficiently, improving customer retention.
- Acknowledge and address concerns, fostering positive experiences.
- Facilitated effective communication with customers, enhancing satisfaction and fostering long-term loyalty through attentive service.
- Manage CSR operations, ensuring adherence to standards, enhancing company reputation.
- Facilitate CSR integration into core business, driving social and environmental improvements.
- Resolve customer inquiries efficiently, enhancing service quality and client satisfaction.
- Implement community initiatives, fostering positive corporate impact and engagement.
- Maintain call center database, ensuring accurate information and operational efficiency.
- Streamlined CSR operations, ensuring compliance with national standards, which led to improved stakeholder engagement and corporate image.
- Received team and customer service awards.
- Gained experience in opening and closing procedures, cash register receipts, counter sales, light bookkeeping, and telephone follow-up.
Education
Bachelor's degree - social science and psychology
Avila University
01.2026
High School -
Raytown High School
Raytown, MO01.2015
Skills
- Computer skills
- Organizational skills
- Communication skills
- Supervising experience
- Management
- Customer service
- Microsoft Excel
- Microsoft Office
- Case management
- Time management
- Customer support
- Phone etiquette
- Microsoft Word
- Community engagement
Additional Information
Sociology, social policy, and community development, The effects of migration on urban communities, Various research projects and extracurricular activities
Timeline
Health Information Clerk
NTT DATA Services
09.2022 - Current
Customer Service Representative/Manager
Radius Global Solutions LLC
10.2018 - 09.2023
Sales Associate
MetroPCS
03.2017 - 10.2017
Cashier/Customer Services Rep
Walmart SuperCenter
11.2014 - 04.2015
Cashier
Popeye's
03.2012 - 07.2014
Bachelor's degree - social science and psychology
Avila University
High School -
Raytown High School