Jameel Gordon
Tacoma,WA
Summary
Dynamic Membership Sales Representative with proven success at LA Fitness, excelling in lead generation and client retention strategies. Recognized for enhancing customer satisfaction through personalized service and effective communication. Skilled in membership management and adept at achieving sales targets, contributing to significant growth in client base and retention rates.
Overview
5
5
years of professional experience
Work History
Membership Sales Representative
LA Fitness
Auburn, WA
07.2024 - 08.2024
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
- Provided excellent customer service to ensure satisfaction with membership services.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Staff Member
Crunch Fitness
07.2019 - 10.2022
- Welcomed and registered members and visitors with a friendly attitude
- Managed member accounts, including enrollments, renewals, and terminations
- Handled incoming calls and provided information regarding membership options, class schedules, and available services
- Processed financial transactions for memberships and services accurately
- Supported administrative functions such as record-keeping, data entry, and inventory control
- Skills Applied or Acquired: Superior customer service and interpersonal communication
- Competence in utilizing membership management software and payment processing systems
- Strong organizational capabilities and meticulous attention to detail
- Ability to manage multiple tasks in a dynamic setting
- Fundamental understanding of fitness and wellness industry norms and practices
- Achievements or Promotions: Honored as Employee of the Month in March 2021 for outstanding service
- Mentored and trained new front desk personnel on company policies and customer interaction standards
- Contributed to the creation and rollout of an improved member onboarding experience
Education
High School Diploma -
Curtis Senior High School
University Place, WA06-2019
Skills
- Membership management
- Sales strategies
- Customer relationship management
- Lead generation
- Financial transactions
- Data entry
- Networking skills
- Marketing techniques
- Team collaboration
- Effective communication
- Effective negotiation
- Adaptability to change
- Sales strategy development
- Cold calling expertise
- Client retention strategies
- Client outreach
Timeline
Membership Sales Representative
LA Fitness
07.2024 - 08.2024
Staff Member
Crunch Fitness
07.2019 - 10.2022
High School Diploma -
Curtis Senior High School
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