Jameel Wilder
Paterson,NJ
Summary
Customer service expert with a strong track record of enhancing guest satisfaction in high-pressure environments. Demonstrated ability to multitask effectively while collaborating with team members. Proficient in Microsoft 365, contributing to a positive atmosphere for all visitors.
Overview
9
9
years of professional experience
Work History
Ride Operator- Part Time
Nickelodeon Universe
East Rutherford, NJ
06.2024 - Current
- Assisted guests with inquiries regarding rides and ticket purchasing procedures.
- Monitored rider compliance with height and weight restrictions for safety enforcement.
- Operated ride control panels to ensure efficient and safe ride functionality.
Crew Member- Part Time
Jersey Mike's Subs
Wayne, NJ
04.2023 - 01.2024
- Greeted customers to take food orders and provide detailed menu information.
- Delivered exceptional customer service in a fast-paced food environment.
- Operated cash register for cash and card transactions efficiently.
Crew Member- Part Time
AMC Theatres
Paramus, NJ
04.2022 - 04.2023
- Demonstrated excellent guest service skills to enhance customer satisfaction.
- Collaborated effectively with supervisors and co-workers to achieve team objectives.
- Executed multiple tasks simultaneously, ensuring efficiency under pressure.
- Met deadlines consistently with minimal supervision, maintaining high-quality standards.
Front Desk- Part Time
Bowlero
Fair Lawn, NJ
05.2021 - 01.2022
- Maintained a welcoming atmosphere for guests in person and via phone.
- Tracked availability and assigned lanes, shoes, and equipment efficiently.
- Operated POS system, central panel, computers, and public address system effectively.
Office Intern- Internship
NJ Film Commission
Newark, New Jersey
01.2021 - 04.2021
- Contacted local NJ TV networks to secure production partnerships.
- Conducted follow-up emails to ensure timely responses from production contacts.
- Researched and identified suitable filming locations for production staff.
Equipment Lab Assistant- Part Time
Bloomfield College
Bloomfield, NJ
11.2016 - 05.2020
- Assisted users with hardware and software troubleshooting for optimal functionality.
- Checked out equipment for Film, Animation, and Music projects efficiently.
- Maintained and cleaned equipment and computer lab to ensure readiness and safety.
Education
BA - Expanded Media
Bloomfield College
Bloomfield, NJ05.2020
Skills
- Customer service
- Phone etiquette
- Attention to detail
- Creative writing
- Team collaboration
- Time management
- Microsoft 365
- Multitasking skills
- Adobe Creative Suite
- Creative thinking
- Equipment operation
- Sales and promotions
Timeline
Ride Operator- Part Time
Nickelodeon Universe
06.2024 - Current
Crew Member- Part Time
Jersey Mike's Subs
04.2023 - 01.2024
Crew Member- Part Time
AMC Theatres
04.2022 - 04.2023
Front Desk- Part Time
Bowlero
05.2021 - 01.2022
Office Intern- Internship
NJ Film Commission
01.2021 - 04.2021
Equipment Lab Assistant- Part Time
Bloomfield College
11.2016 - 05.2020
BA - Expanded Media
Bloomfield College
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