Detail-oriented and reliable data entry associate with exceptional communication and project management skills. Proven ability to meet productivity goals in fast-paced environments while maintaining high accuracy. Recognized for taking proactive approach to identifying and addressing issues, which focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coast Professional Inc
Remote
08.2024 - 03.2025
Trained new customer service representatives on company policies, procedures, and best practices
Investigated and resolved customer inquiries and complaints quickly
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Transaction Specialist
JP Morgan Chase
Monroe, LA
07.2022 - 05.2023
Enhanced team productivity with effective communication and collaboration strategies
Identifying errors in a timely manner that may impact the customer
Working independently and/or as a team player meeting strict deadlines
Payment processing & performing work that exceeds Chase’s standards