Jameelah Ryals
Houston
Summary
Professional with experience in customer service and payment processing, adept at issuing refunds and adhering to company policies. Demonstrated ability to assist customers in understanding payment options while maintaining compliance with applicable laws during debt collection. Regularly participated in team meetings to align on performance goals, contributing to improved team dynamics and productivity. Proven skills in inventory management and cashier duties, ensuring a clean and organized store environment to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Collection Customer Service Representative
LTD Financial
Houston
05.2023 - Current
- Issued refunds to customers as per company policy.
- Adhered to all applicable laws when collecting debts.
- Assisted customers with understanding their payment options.
Sales Associate
Dillard's
Houston
10.2021 - 11.2022
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Representative
Sterling Association Services
Houston
08.2017 - 05.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Klein Forest
Houston, Texas05-2017
Skills
- Debt collection
- Payment processing
- Customer account management
- Data entry
- Customer service
- Sales support
- Effective communication
- Time management
- Follow-up procedures
- Goal oriented
- Payment plan implementation
- Payment agreements
- Patience and persistence
Timeline
Collection Customer Service Representative
LTD Financial
05.2023 - Current
Sales Associate
Dillard's
10.2021 - 11.2022
Customer Service Representative
Sterling Association Services
08.2017 - 05.2019
High School Diploma -
Klein Forest