Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameice Williams

Pacifica,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Team Lead

Philz Coffee
Colma, CA
05.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with company policies and procedures throughout the team.

Barista

Philz Coffee
Colma, CA
05.2021 - Current
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Received and accurately processed customer payments.

Administrative Assistant

Monark Premium Appliance
San Francisco, CA
09.2019 - 03.2021
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.

Assistant Deli Manager

Safeway
Pacifica, CA
01.2019 - 06.2019
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
  • Trained employees on correct cooking techniques, safety standards and performance strategies
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Controlled portion sizes and garnishing to maintain optimal cost controls

Deli Clerk

Safeway
Pacifica, CA
10.2016 - 06.2019
  • Updated displays, cases and other customer-facing areas to increase sales of special items
  • Checked signage and pricing to verify accurate displays on counters and in cases
  • Communicated effectively with deli counter customers to answer questions and make recommendations
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep

Education

Associate of Arts - Sociology/Social Justice

Skyline College
San Bruno, CA

Skills

  • Payment processing
  • Recordkeeping and bookkeeping
  • Schedule management
  • Appointment scheduling
  • Time management
  • Team building
  • Data entry documentation

Timeline

Team Lead

Philz Coffee
05.2023 - Current

Barista

Philz Coffee
05.2021 - Current

Administrative Assistant

Monark Premium Appliance
09.2019 - 03.2021

Assistant Deli Manager

Safeway
01.2019 - 06.2019

Deli Clerk

Safeway
10.2016 - 06.2019

Associate of Arts - Sociology/Social Justice

Skyline College

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