Jameila Walters
Atlanta,GA
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Alorica
02.2024 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume call flow while maintaining quality service standards.
- Collaborated with team members to improve response times and service quality.
- Conducted follow-up calls to ensure resolution of customer concerns and feedback collection.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Warehouse Manager
Beyond Distribution
03.2023 - 02.2024
- Conducted regular audits of inventory levels to prevent stock discrepancies.
- Coordinated receiving and shipping activities to optimize delivery schedules.
- Ensured that quality objectives and delivery deadlines were met.
Customer Service Supervisor
Ali's Haberdashery
09.2018 - 03.2023
- Trained and mentored team members, fostering a collaborative and high-performance environment.
- Managed cash register operations, including balancing drawers at shift end.
- Oversaw inventory management, ensuring stock availability for customer needs.
- Conducted regular cycle counts to maintain accuracy in inventory records.
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Developed strong customer relationships, fostering repeat business and loyalty programs.
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
Education
No Degree - Level 2 Certificate - Front Office Agent
Browns Town Community College
Browns Town, St. Ann, Jamaica06-2015
High School Diploma -
Browns Town High School
Browns Town, St. Ann, Jamaica06-2014
Skills
- Effective issue resolution
- Collaborative team guidance
- Effective communication via phone
- Customer service
- Call center experience
Accomplishments
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Timeline
Customer Service Agent
Alorica
02.2024 - 12.2024
Warehouse Manager
Beyond Distribution
03.2023 - 02.2024
Customer Service Supervisor
Ali's Haberdashery
09.2018 - 03.2023
No Degree - Level 2 Certificate - Front Office Agent
Browns Town Community College
High School Diploma -
Browns Town High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
Luriani Montserrat Paz MuñozLuriani Montserrat Paz Muñoz
Customer Service Supervisor at AloricaCustomer Service Supervisor at Alorica
Tkeyah AndersonTkeyah Anderson
Customer Service Agent at AloricaCustomer Service Agent at Alorica
Abriyah RobinsonAbriyah Robinson
Office Assistant at HHC Medical StaffingOffice Assistant at HHC Medical Staffing
AMAR SEHMIAMAR SEHMI
Senior Software Engineer at BackbaseSenior Software Engineer at Backbase