Jameila Zourie Ann Bell Brown
Coconut Creek,FL
Summary
Detail-oriented professional with over three years in management and customer service, excelling in cash handling, payment processing, and financial reconciliation. Builds strong customer relationships, resolves concerns effectively, and ensures transaction accuracy while safeguarding sensitive information. Experienced leader skilled in Microsoft Office, POS, CRM systems, and various business technologies.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Operations Manager
Big Boy Auto Rental LLC
Fort Lauderdale, FL
01.2026 - 08.2026
- Managed daily office and customer service operations, ensuring organized and professional environment to enhance customer experience.
- Assisted customers with reservations, rental agreements, account updates, billing questions, payments, and general inquiries, fostering positive relationships and customer satisfaction.
- Handled incoming calls, emails, and customer concerns with professionalism and discretion, effectively addressing issues and maintaining customer trust.
- Identify customer needs and provide solutions while escalating non-routine concerns.
- Process customer payments, invoices, deposits, and other financial transactions accurately.
- Balance cash receipts and verify daily transactions to maintain proper financial accountability.
- Maintain accurate customer records and update account information in company systems.
- Protect confidential customer and financial information while following established company policies and procedures.
- Prioritize multiple administrative and operational responsibilities in a fast-paced environment.
Store Manager
Andrews Marathon
Oakland Park, FL
03.2024 - 01.2025
- Oversaw daily operations of high-volume retail location, ensuring professional and customer-focused environment.
- Hired, trained, coached, and supervised employees in customer service, cash-handling procedures, operational standards, and company policies.
- Monitored sales and other key performance indicators and implemented strategies to improve business performance.
- Analyzed sales and key performance indicators to develop and implement strategies that enhanced business performance.
- Built positive customer relationships by providing consistent, personalized, and professional service.
- Ensured compliance with company policies, safety standards, operational procedures, and regulatory requirements.
- Managed inventory, vendor relationships, ordering, merchandising, and record keeping.
- Developed employee schedules and optimized staffing levels to ensure efficient daily operations.
Education
Bachelor of Science - Hospitality & Tourism Management
Excelsior Community College
Kingston, JamaicaAssociate of Science - Food & Beverage Management
Excelsior Community College
Kingston, JamaicaHigh School Diploma -
Greater Portmore High School
JamaicaSkills
- Payment Processing
- Financial reconciliation
- Transaction Accuracy
- Fraud & Risk Awareness
- Regulatory Compliance
- CRM Systems
- POS Systems
- Cash Management Systems
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Scheduling Software
- Supply Chain Oversight
- Team Leadership
- Staff Development
- Performance Tracking
- Customer & Client Service
- Relationship management
- Problem Solving
- Conflict Resolution
- Active Listening
- Scheduling Software
Certification
Class C Operator - Underground Storage Tank (UST), American Safety Council, 04/03/24
Timeline
Operations Manager
Big Boy Auto Rental LLC
01.2026 - 08.2026
Store Manager
Andrews Marathon
03.2024 - 01.2025
Bachelor of Science - Hospitality & Tourism Management
Excelsior Community College
Associate of Science - Food & Beverage Management
Excelsior Community College
High School Diploma -
Greater Portmore High School