Jameilia Howard
Plymouth
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Wanting to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with others.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant / EIDBI Behavior Technician Level II
Epiphany Family Services, LLC
01.2024 - Current
- Completed client assessments and collected data to inform treatment planning.
- Delivered direct care to clients one-on-one and in group settings Maintained accurate documentation of client progress, interventions used, and any changes made in treatment plans.
- Assisted with personal skill-building to improve client wellbeing.
- Maintained clean, safe and organized therapy environment.
- Protected client confidentiality with stringent adherence to HIPAA requirements
- Maintained scheduling and event calendars for staff meetings, and important deadlines.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Manage daily office operations and maintained organized workspace.
- Manage staff schedules and timecards.
Autism Caregiver (PCA)
Accra Care
05.2021 - Current
- Encouraged community integration with an emphasis on inclusion, access, community awareness, and safety.
- Attended start meetings and participated in supervision for professional growth and development.
- Completed all required initial and annual training as well as ongoing training to increase Knowledge
- Adhered to all Agency and Program Policies and Procedures, including HIPAA, Confidentiality, and implementing the Corporate Compliance Plan and related policies and procedures
- Implemented behavior management techniques to promote positive behaviors
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
Title Specialist
Auto Approve (Aston Carter)
08.2021 - 08.2023
- Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
- Provide excellent customer service to all internal and external customers.
- Process vehicle titles in accordance with state guidelines.
- Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
- Communicate with customers via email or verbally to handle title issues daily.
- Processed title applications efficiently, ensuring accuracy and timeliness of submissions.
AWG Hearing Servicing Rep
National Recoveries Inc.
02.2018 - 03.2020
- Discuss Administrative Wage Garnishment (AWG) dispute process and necessary paperwork, as well as Provide every individual borrower with a solution that is ethical
- Consult and counsel borrowers of the necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules, based on individual borrowers’ financial situations, or provide and discuss next step actions for both parties
- Ensure completed accounts have all of the required information, which may include proof of income, proof of expenses, Repayment Agreement Letters, References, and or Payments.
Personal Care Assistant
Accra
04.2016 - 12.2018
- Develop relationships with clients to better understand their needs.
- Assist clients with daily living tasks, such as preparing food or using the bathroom.
- Ensure a patient attends doctor appointments as scheduled.
- Complete basic housekeeping tasks that the patient can't perform.
- Transport the client to and from errands and appointments.
- Monitor and record basic vitals.
Teaching Assistant / Student Placement Clerk
Saint Paul Public Schools
01.2016 - 08.2017
- Assist in developing lesson plans based on state requirements and the specific needs of each child
- Collaborate with teachers to monitor the development of each child
- Understand the teacher’s routine when it comes to delivering a lesson plan and running the class in the event that the teacher is absent on a particular day
- Work with children in the classroom to promote their learning and development
- Communicate with parents and keep them informed about their child’s development and any changes to the regular day-to-day schedule
- Attend annual training required
- Handle inbound phone calls and voicemails
- Assist in records and data entry projects
- Maintain the office filing system and retrieve material from files as requested
- Perform general office duties, including faxing, copying, scanning and filing
Phone Banker/ HSA Customer Service
Wells Fargo & Company
09.2014 - 12.2016
- Managed high-volume inbound and outbound calls to assist customers with account inquiries.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
- Educated clients on banking products and services to optimize financial solutions.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Skilled at working independently and collaboratively in a team environment.
Teaching Aide
Shiloh Temple Learning Center
08.2011 - 09.2016
- Plan activities for children
- Provide one-on-one attention when needed.
- Help organize the classroom and plan intellectual activities for children per the lead teachers' requests.
- Take on the role of lead teacher when needed.
- Decorate Classroom
- Supported classroom instruction by preparing educational materials and resources for teachers and students.
- Assisted in managing classroom activities, ensuring a productive learning environment for all students.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Teller
Wells Fargo
11.2011 - 04.2014
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service to enhance overall satisfaction.
- Maintained cash drawer integrity, balancing daily transactions to prevent discrepancies.
- Trained new tellers on operational procedures and customer service protocols to improve team performance.
- Developed relationships with regular clients, fostering loyalty and repeat business through personalized interactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
No Degree - Biology
Minnesota State University Moorhead
MoorheadCertificate - Community Health
Summit Academy Opportunities Industrialization Center
Minneapolis, MN08.2011
Skills
- Complaint handling
- Problem-solving
- Data entry
- Multitasking and organization
- Verbal and written communication
- Customer service
- Computer skills
- Microsoft Word
- Computer proficiency
- Critical thinking
- Scheduling
- Conflict de-escalation
- Call management
- Dispute coordination
- Script adherence
Certification
- PCA AND CFSS SUPPORT WORKER Present
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Administrative Assistant / EIDBI Behavior Technician Level II
Epiphany Family Services, LLC
01.2024 - Current
Title Specialist
Auto Approve (Aston Carter)
08.2021 - 08.2023
Autism Caregiver (PCA)
Accra Care
05.2021 - Current
AWG Hearing Servicing Rep
National Recoveries Inc.
02.2018 - 03.2020
Personal Care Assistant
Accra
04.2016 - 12.2018
Teaching Assistant / Student Placement Clerk
Saint Paul Public Schools
01.2016 - 08.2017
Phone Banker/ HSA Customer Service
Wells Fargo & Company
09.2014 - 12.2016
Teller
Wells Fargo
11.2011 - 04.2014
Teaching Aide
Shiloh Temple Learning Center
08.2011 - 09.2016
No Degree - Biology
Minnesota State University Moorhead
Certificate - Community Health
Summit Academy Opportunities Industrialization Center