Jameilia Howard
Plymouth
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Wanting to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with others.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant / EIDBI Behavior Technician Level II
Epiphany Family Services, LLC
Minneapolis, MN
01.2024 - Current
- Completed client assessments and collected data to inform treatment planning.
- Delivered direct care to clients one-on-one and in group settings Maintained accurate documentation of client progress, interventions used, and any changes made in treatment plans.
- Assisted with personal skill-building to improve client wellbeing.
- Maintained clean, safe and organized therapy environment.
- Protected client confidentiality with stringent adherence to HIPAA requirements
- Maintained scheduling and event calendars for staff meetings, and important deadlines.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Manage daily office operations and maintained organized workspace.
- Manage staff schedules and timecards.
Autism Caregiver (PCA)
Accra Care
Minneapolis, MN
05.2021 - Current
- Encouraged community integration with an emphasis on inclusion, access, community awareness, and safety.
- Attended start meetings and participated in supervision for professional growth and development.
- Completed all required initial and annual training as well as ongoing training to increase Knowledge
- Adhered to all Agency and Program Policies and Procedures, including HIPAA, Confidentiality, and implementing the Corporate Compliance Plan and related policies and procedures
- Implemented behavior management techniques to promote positive behaviors
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
Title Specialist
Auto Approve (Aston Carter)
Plymouth, MN
08.2021 - 08.2023
- Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
- Provide excellent customer service to all internal and external customers.
- Process vehicle titles in accordance with state guidelines.
- Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
- Communicate with customers via email or verbally to handle title issues daily.
- Processed title applications efficiently, ensuring accuracy and timeliness of submissions.
AWG Hearing Servicing Rep
National Recoveries Inc.
Arden Hills, MN
02.2018 - 03.2020
- Discuss Administrative Wage Garnishment (AWG) dispute process and necessary paperwork, as well as Provide every individual borrower with a solution that is ethical
- Consult and counsel borrowers of the necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules, based on individual borrowers’ financial situations, or provide and discuss next step actions for both parties
- Ensure completed accounts have all of the required information, which may include proof of income, proof of expenses, Repayment Agreement Letters, References, and or Payments.
Personal Care Assistant
Accra
Minneapolis, MN
04.2016 - 12.2018
- Develop relationships with clients to better understand their needs.
- Assist clients with daily living tasks, such as preparing food or using the bathroom.
- Ensure a patient attends doctor appointments as scheduled.
- Complete basic housekeeping tasks that the patient can't perform.
- Transport the client to and from errands and appointments.
- Monitor and record basic vitals.
Teaching Assistant / Student Placement Clerk
Saint Paul Public Schools
Saint Paul, MN
01.2016 - 08.2017
- Assist in developing lesson plans based on state requirements and the specific needs of each child
- Collaborate with teachers to monitor the development of each child
- Understand the teacher’s routine when it comes to delivering a lesson plan and running the class in the event that the teacher is absent on a particular day
- Work with children in the classroom to promote their learning and development
- Communicate with parents and keep them informed about their child’s development and any changes to the regular day-to-day schedule
- Attend annual training required
- Handle inbound phone calls and voicemails
- Assist in records and data entry projects
- Maintain the office filing system and retrieve material from files as requested
- Perform general office duties, including faxing, copying, scanning and filing
Phone Banker/ HSA Customer Service
Wells Fargo & Company
Roseville, MN
09.2014 - 12.2016
- Managed high-volume inbound and outbound calls to assist customers with account inquiries.
- Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
- Educated clients on banking products and services to optimize financial solutions.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Skilled at working independently and collaboratively in a team environment.
Teaching Aide
Shiloh Temple Learning Center
Minneapolis, MN
08.2011 - 09.2016
- Plan activities for children
- Provide one-on-one attention when needed.
- Help organize the classroom and plan intellectual activities for children per the lead teachers' requests.
- Take on the role of lead teacher when needed.
- Decorate Classroom
- Supported classroom instruction by preparing educational materials and resources for teachers and students.
- Assisted in managing classroom activities, ensuring a productive learning environment for all students.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Teller
Wells Fargo
New Hope, MN
11.2011 - 04.2014
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service to enhance overall satisfaction.
- Maintained cash drawer integrity, balancing daily transactions to prevent discrepancies.
- Trained new tellers on operational procedures and customer service protocols to improve team performance.
- Developed relationships with regular clients, fostering loyalty and repeat business through personalized interactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
No Degree - Biology
Minnesota State University Moorhead
MoorheadCertificate - Community Health
Summit Academy Opportunities Industrialization Center
Minneapolis, MN08.2011
Skills
- Complaint handling
- Problem-solving
- Data entry
- Multitasking and organization
- Verbal and written communication
- Customer service
- Computer skills
- Microsoft Word
- Computer proficiency
- Critical thinking
- Scheduling
- Conflict de-escalation
- Call management
- Dispute coordination
- Script adherence
Certification
- PCA AND CFSS SUPPORT WORKER Present
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Administrative Assistant / EIDBI Behavior Technician Level II
Epiphany Family Services, LLC
01.2024 - Current
Title Specialist
Auto Approve (Aston Carter)
08.2021 - 08.2023
Autism Caregiver (PCA)
Accra Care
05.2021 - Current
AWG Hearing Servicing Rep
National Recoveries Inc.
02.2018 - 03.2020
Personal Care Assistant
Accra
04.2016 - 12.2018
Teaching Assistant / Student Placement Clerk
Saint Paul Public Schools
01.2016 - 08.2017
Phone Banker/ HSA Customer Service
Wells Fargo & Company
09.2014 - 12.2016
Teller
Wells Fargo
11.2011 - 04.2014
Teaching Aide
Shiloh Temple Learning Center
08.2011 - 09.2016
No Degree - Biology
Minnesota State University Moorhead
Certificate - Community Health
Summit Academy Opportunities Industrialization Center