JAMEKA ANDERSON
HR Benefits Coordinator
Phoenix,Arizona
Summary
To further my career in a stimulating atmosphere that is structured ,yet educational and challenging which will allow me to continue to grow as an individual and professional. I desire to become a great asset within a growing organization.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Loan Servicing Specialist 4
Wells Fargo Bank, N.A.
Chandler, Arizona
04.2019 - Current
- Responsible for ensuring all production goals met maintaining control reports/NSF CBR reports Complete work accurately error free for all bill-pay channels, Online Resources, Metavante, Check- free/Check free Reversals, Store Rejects/ACH dealer payoff accounts Process GL Clearing reports, audits as well as engage in special projects on a as needed basis ,taking on new and current leadership roles within the payment support team
- Responsible for processing incoming payment rejects in a timely manner ensuring work SLA’s are in compliance daily
- Maintain current knowledge on loan products, policies, procedures, assist with updates to P&P policies/procedures.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Proactively identified solutions for customers experiencing credit issues.
Auto Liability Claims Adjuster II
Esurance Insurance Services Inc.
Mesa, Arizona
07.2018 - 03.2019
- Managed setup for appraisal assignments, taking ownership to move claim along to allow insured parties to be indemnified Obtained recorded statements from involved parties to establish at-fault/non-fault responsibilities Responsible for evaluating listed policy coverages,& determine accurate liability Investigate prior claim files on insurance policies and determine policy payout limits Responsible for managing individual reports, provided direct feedback to team members regarding claim changes
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Verified insurance claims and determined fair amount for settlement.
- Analyzed information gathered by investigations to report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
Implementation Team Lead III
Tri-West Healthcare Alliance
Tempe, Arizona
02.2017 - 07.2018
- Responsible for managing newly build healthcare authorizations for veteran care to be provided
- Creating new policies, monitoring and maintaining performance feedback for team members Responsible for training new hires on Medicaid/Medicare services policies and guidelines Responsible for department report retrieval, point of contact for verification of approved
- ICD-10 healthcare codes for plan of care Completed monthly audits, evaluations & quality reports managed, providing recommendations for individual and overall team improvements to direct leadership team Responsible for ensuring contract compliance met, while validating approved programs meeting state and government policies Screen approved doctor written prescriptions for drug related interactions ,step therapy accuracies
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Directed and supervised team of eight team members engaged in internal audits ,performance reviews,coaching & development within team members.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
HR Recruiter Coordinator
Humana
Tempe, Arizona
06.2015 - 07.2018
- Monitored & Regulated Medicare guidelines ,assisting state specific clients insurance coverage and premiums Evaluated approved prescriptions for accuracy in written dosages from doctor’s orders, maintained continuous refill supply for client’s through mail order channel Setup new accounts for approvals for care, managed new policy procedures for day to day operations to ensure policy being followed and met
- Provided exceptional leadership assistance to direct manager, responsible for maintaining timesheets, payroll tracker ,etc
- As back-up to leader ,assisting to ensure correct compensation for direct team members Responsible for entering demographic information for new clients during on-boarding process as newly insured through direct provider channels including Humana, Medicare, Medicaid Health.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Developed tools to help individual departments and business units achieve goals in fostering culture of diversity and inclusion.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Worked on special HR projects to promote and enhance services offered.
Senior Operations Manager
Permanent General Assurance Corp.
Phoenix, Arizona
01.2009 - 06.2015
- Managed employee-related issues encompassing labor, turnover and diversity.Provide assistance with negotiating “open” bankruptcy settlements
- Responsible for releasing vehicle titles to dealer & or Owners, on closed loan’s & settlement’s to team of 12 employees .
- Responsible for maintaining quality in book keeping records within in a high volume environment Assist clients to resolve outstanding benefit questions & related requirements needed for processing including documentation
- Responsible for approval’s for exceedingly amount of monies owed back to dealer/and or direct clients.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained new employees on proper protocols and customer service standards.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided leadership for continual management and employee training initiatives.
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ 08.1998 - 05.2002
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ 08.2014 - 10.2019
Master of Science - Business Management W/Emphasis of Leadership
Grand Canyon University
Phoenix, AZ 10.2019 - 07.2021
Graduate Certificate - Project Management
Grand Canyon University
Phoenix, AZ 10.2019 - Current
Skills
Operations management
Coaching and mentoring
Business Development
Financial Management
Project Management
Strategic planning
Timeline
Master of Science - Business Management W/Emphasis of Leadership
Grand Canyon University
10.2019 - 07.2021
Graduate Certificate - Project Management
Grand Canyon University
10.2019 - Current
Loan Servicing Specialist 4
Wells Fargo Bank, N.A.
04.2019 - Current
Auto Liability Claims Adjuster II
Esurance Insurance Services Inc.
07.2018 - 03.2019
Implementation Team Lead III
Tri-West Healthcare Alliance
02.2017 - 07.2018
HR Recruiter Coordinator
Humana
06.2015 - 07.2018
Bachelor of Science - Healthcare Administration
Grand Canyon University
08.2014 - 10.2019
Senior Operations Manager
Permanent General Assurance Corp.
01.2009 - 06.2015
High School Diploma -
Cesar Chavez High School
08.1998 - 05.2002