Jameka Hayes
Pineville,LA
Summary
Customer-focused Certified Pharmacy Technician offering 3 years experience with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2023 - Current
- Managed medication inventory to ensure optimal stock levels and minimize shortages.
- Assisted pharmacists in preparing and dispensing medications according to prescription orders.
- Collaborated with healthcare professionals to resolve prescription issues and enhance patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Patient Access Representative
Cabrini Hospital
08.2019 - 03.2023
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Insurance Verification Specialist
Premier Pediatrics
05.2017 - 07.2019
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Updated patient records with accurate, current insurance policy information
- Posted payments to accounts and maintained records
Education
Certification - Medical Billing/Coder
Blue Cliff College
Alexandria, LA12.2017
High School Diploma - undefined
Bolton High School
Alexandria, LA05.2015
Skills
- Problem Resolution
- Confidentiality and HIPAA
- Medical Records Management
- Attention to detail
- Team Leadership
- Workflow optimization
- Data entry
- Customer service
Affiliations
- The American Health Information Management Association(AHIMA)- student member.
- Letter of recommendation for Dr. Gary P. Jones at Louisiana Cardiovascular and Thoracic Institute
Certification
- CMC - Certified Medical Coder
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2023 - Current
Patient Access Representative
Cabrini Hospital
08.2019 - 03.2023
Insurance Verification Specialist
Premier Pediatrics
05.2017 - 07.2019
High School Diploma - undefined
Bolton High School
Certification - Medical Billing/Coder
Blue Cliff College