Jamel Armstrong
Newport News,VA
Summary
Dynamic and detail-oriented professional with a proven track record at 757 Endodontics and GEICO. Excels in customer service and data entry, enhancing operational efficiency and achieving high accuracy. Known for a positive attitude and effective time management, consistently delivering exceptional support and fostering customer satisfaction.
Overview
6
6
years of professional experience
Work History
Office Assistant
757 Endodontics
Newport News
04.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Roadside Assistance Agent
GEICO
Indianapolis, IN
02.2019 - 02.2022
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
Education
Associate Of Business Administration -
Ivy Tech Community College of Indiana
Indianapolis, IN06.2022
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
Timeline
Office Assistant
757 Endodontics
04.2023 - Current
Roadside Assistance Agent
GEICO
02.2019 - 02.2022
Associate Of Business Administration -
Ivy Tech Community College of Indiana