Jamel Ayers
Brooklyn
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
23
23
years of professional experience
1994
1994
years of post-secondary education
Work History
Owner/Operator
Bioclean llc
Brooklyn
10.2019 - Current
- Managed daily operations and logistics for cleaning service contracts.
- Supervised staff to ensure quality service and adherence to standards.
- Developed training programs for new employees on cleaning techniques.
- Scheduled appointments and coordinated client communications effectively.
- Implemented inventory management processes for cleaning supplies and equipment.
- Ensured compliance with safety regulations and environmental standards.
- Oversaw financial management, including budgeting and expense tracking.
- Cultivated customer relationships to enhance service satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established pricing models that balanced competitiveness with profitability goals.
- Conducted market research to identify new business opportunities.
- Recorded expenses and maintained receipts.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Janitorial
Four Seasons Cleaning Services
Newark
06.2012 - 08.2019
- Investigated customer complaints regarding janitorial services and resolved any issues promptly.
- Supervised and coordinated daily janitorial tasks to ensure efficient completion of duties.
- Participated in budgeting processes for purchasing janitorial supplies and equipment.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Supervised and trained janitorial staff on proper cleaning techniques and safety protocols.
- Maintained inventory logs of janitorial supplies and equipment used on a daily basis.
- Maintained inventory of janitorial supplies and equipment; ordered additional items when needed.
- Inspected janitorial closets for proper supply levels.
- Supervised janitorial staff on a daily basis to ensure that cleaning tasks are completed efficiently.
- Provided technical advice and support when troubleshooting malfunctions with janitorial machines or tools.
- Negotiated contracts with vendors for services such as pest control or janitorial services.
- Maintained janitorial equipment such as mops, brooms, vacuums, and cleaning supplies.
Janitorial Assistant
Pimlico Race Course
Baltimore
09.2003 - 11.2011
- Maintained cleanliness of facilities at a prominent horse racing venue.
- Operated cleaning equipment to ensure thorough facility sanitation.
- Disposed of waste materials in accordance with environmental guidelines.
- Collaborated with team members to complete cleaning tasks efficiently.
- Restocked supplies to guarantee availability for daily operations.
- Assisted in setup and breakdown for events held at the race course.
- Followed safety protocols to maintain a hazard-free work environment.
- Swept and mopped floors in high-traffic areas.
- Emptied trash receptacles and recycling bins.
- Disinfected surfaces using appropriate chemicals and materials.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Cleaned windows, walls, ceilings, doors, door frames, baseboards.
- Stocked restrooms with necessary supplies.
- Vacuumed carpets and upholstered furniture.
- Responded promptly to emergency clean-up requests from staff members.
- Transported waste to designated disposal sites.
- Ensured compliance with company policies and health and safety regulations.
- Reported any damages or maintenance issues to supervisor immediately.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Catonsville, MD 09.1991 - 06.1994
Woodlawn Sr HighSchool
Woodlawn , MDMount Miguel High School
Spring Valley, CABusiness Administration
CCBC CATONSVILLE
Catonsville, MDSkills
- Operations management
- Staff supervision
- Training development
- Facility compliance
- Contract negotiation
- Customer relationship management
- Budgeting and forecasting
- Inventory control
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Time management
- Cashflow management
- Relationship management
- Personnel management
- Sales strategy development
- Staff training and development
- Negotiation
- Client relationship management
- Performance analysis
- Documentation and reporting
- Recruiting and hiring
- Sales negotiation
- Payroll processing
- Operations oversight
- Hiring
- Staffing
- Shipping and packaging
- Equipment operation
Timeline
Owner/Operator
Bioclean llc
10.2019 - Current
Janitorial
Four Seasons Cleaning Services
06.2012 - 08.2019
Janitorial Assistant
Pimlico Race Course
09.2003 - 11.2011
Associate of Arts - Business Administration
The Community College of Baltimore County
09.1991 - 06.1994
Woodlawn Sr HighSchool
Mount Miguel High School
Business Administration
CCBC CATONSVILLE