Jamel Ferreira
Yonkers,NY
Summary
Dedicated sales professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchant Consultant
Bank Of America
New York, NY
11.2022 - Current
- Communicate effectively with team members to deliver updates, review sales, and new opportunities to drive business strategy at weekly planning sessions.
- Research market trends to identify customer needs and preferences for strategic planning.
- Promote high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Increase customer retention rate by utilizing marketing campaigns and introducing loyalty programs that incentivizes repeat purchases.
VP: Credit Solutions Advisor
Bank Of America
New York, NY
08.2022 - 11.2022
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Developed and executed targeted business development initiatives, conducting daily huddles to recognize success, share best practices and gather commitments.
- Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved customer experience.
- Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
Senior Lending Specialist
Bank Of America
New York, NY
12.2019 - 08.2022
- Developed comprehensive risk assessments to minimize potential losses and maintain profitability.
- Enhanced loan portfolio by implementing effective lending strategies and optimizing credit decisions.
- Managed a diverse team of lending specialists, fostering collaboration and driving high performance results.
- Streamlined loan approval process for increased efficiency in the lending department.
Relationship Manager
Bank Of America
New York, NY
04.2017 - 12.2019
- Collaborated with cross-functional teams to develop seamless relationship management tactics, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Education
BBA - Business Administration
Lehman College of The City University of New York
The Bronx, NYAssociate of Science -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Adaptability and Flexibility
- Business Development
- Cross-Functional Collaboration
- Complex Problem Solving
- Creative Thinking
- Customer Retention Strategies
- Data-driven decision-making
- Executive Communications
- eCommerce expert
- Marketing strategy
- Multitasking and Prioritization
- Sales Strategy Development
- Project Management
- Performance Management
Certification
- Foundations of Project Management
- Project Management Communication, Stakeholders & Leadership
- Digital Marketing and E-commerce
- Strategic Sales Management Specialization
- Data Visualization with Advanced Excel
Languages
Spanish
Timeline
Merchant Consultant
Bank Of America
11.2022 - Current
VP: Credit Solutions Advisor
Bank Of America
08.2022 - 11.2022
Senior Lending Specialist
Bank Of America
12.2019 - 08.2022
Relationship Manager
Bank Of America
04.2017 - 12.2019
BBA - Business Administration
Lehman College of The City University of New York
Associate of Science -
LaGuardia Community College of The City University of New York