JA'MEL FULGIAM
Roseville,MI
Summary
Adept at enhancing customer satisfaction, I leveraged communication and Excel skills to streamline operations at American Best Eyeglasses, significantly improving patient flow and record accuracy. My proactive approach in various roles, from sales to tech support, consistently boosted service quality and efficiency, showcasing my ability to manage multiple tasks effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Rep/ Certified Optometric Tech
American Best Eyeglasses
11.2021 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
Sales Associate/ Assistant Manager
President Tuxedo
12.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Front Desk Receptionist Data Entry
ATI Physical Therapy
10.2015 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies and procedures
- Maintained confidentiality of sensitive data to protect customer and business information
Virtual Customer Service Representative
Dialog Direct
04.2012 - 08.2015
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
- Monitored customer feedback and performance indicators to identify areas for improvement
- Generated reports and tracked customer service metrics on daily basis
- Followed up with customers about resolved issues to maintain high standards of customer service
- Cross-trained and provided backup support for organizational leadership
Education
GED -
Lake Shore Adult Education
06.2021
Skills
- Communication
- Call Centers/ Remote
- Scheduling and Coordinating
- Microsoft
- Customer Relations
- Money Handling
- Cashier
- Excel
- Scheduling Spreadsheet
- Data Entry
- Receptionist
- Operation Management
- Computers Software
- Managing Multiple Tasks
- Customer Service and Satisfaction
Certification
Certified Ophthalmic Technician
Timeline
Customer Service Rep/ Certified Optometric Tech
American Best Eyeglasses
11.2021 - Current
Sales Associate/ Assistant Manager
President Tuxedo
12.2018 - 03.2020
Front Desk Receptionist Data Entry
ATI Physical Therapy
10.2015 - 10.2018
Virtual Customer Service Representative
Dialog Direct
04.2012 - 08.2015
GED -
Lake Shore Adult Education