Jamel McKnight
Austin,TX
Summary
Dynamic professional with extensive experience as a Street Outreach Youth Advocate at Iowa Homeless Youth Center, specializing in crisis intervention and legal advocacy. Expertise in community engagement and needs assessment, effectively fostering trust and connection with at-risk youth. Proficient in recruitment and customer service, consistently driving impactful outcomes for vulnerable populations. Committed to empowering individuals through compassionate support and strategic resource navigation.
Overview
5
5
years of professional experience
Work History
Street Outreach Youth Advocate
Iowa Homeless Youth Center
Des Moines, IA
01.2024 - 2025
- Provided crisis intervention and harm reduction support to 15+ clients monthly, ensuring 85% received appropriate social service referrals.
- Led street outreach efforts, with projections to assist 100+ homeless individuals annually and connecting them with shelter, medical care, and employment services.
- Advocated for client interests in more than 20 monthly engagements with landlords and agencies, facilitating access to stable housing and employment opportunities.
- Designed and implemented group sessions to enhance client self-sufficiency through life skills and job readiness training.
Fitness Advisor
Genesis Health Clubs
01.2022 - 01.2024
- Oversaw pipeline management of 80-100 new leads monthly, utilizing referrals, social media, and promotional strategies.
- Monitored and optimized call metrics, achieving 100 calls daily and a 70% close rate to enhance member retention.
- Built strong relationships with new and prospective members, conducting facility tours and personalized consultations to enhance retention.
- Leveraged social media and referral programs, driving increase in new membership sign-ups.
Operations Manager
Capital Cleaning Solutions
01.2020 - 01.2022
- Led a team of 10+ employees and/or independent contractors, optimizing scheduling and workflow to ensure operational efficiency.
- Implemented financial and administrative controls, reducing operational costs by 30% through accurate budgeting and inventory management.
- Conducted regular staff training and performance evaluations, improving team productivity and service quality.
- Implemented staff training and mentorship programs, improving team productivity and service efficiency.
Admissions Counselor
Central College
01.2019 - 01.2021
- Advised students on course selection and career pathways to promote academic success and career preparedness.
- Maintained accurate student records, ensuring 100% compliance with district policies and regulations.
- Led recruitment and enrollment initiatives, increasing program participation by 25% for transfer students.
- Facilitated informational sessions on education and career pathways, helping students make informed decisions about their futures.
Education
Master of Business Administration (M.B.A.) - Business Administration
American Intercontinental University
Chicago, IL04.2021
Bachelor of Science (B.S.) - Exercise Science
Central College
Pella, IA06.2019
Skills
- Talent acquisition
- Cost optimization techniques
- Account management
- Health and safety compliance
- Adaptability to change
- Community engagement
- Performance evaluation
- Customer service
Timeline
Street Outreach Youth Advocate
Iowa Homeless Youth Center
01.2024 - 2025
Fitness Advisor
Genesis Health Clubs
01.2022 - 01.2024
Operations Manager
Capital Cleaning Solutions
01.2020 - 01.2022
Admissions Counselor
Central College
01.2019 - 01.2021
Bachelor of Science (B.S.) - Exercise Science
Central College
Master of Business Administration (M.B.A.) - Business Administration
American Intercontinental University