Jamel-Washington Carelock
Richmond,TX
Summary
Analytical professional with a strong background in quality assurance and contract management. Recognized for reducing risks and enhancing compliance through thorough research and effective communication.
Overview
1
1
Language
13
13
years of professional experience
Work History
Contract Specialist
Empowerment Training Center
Hybrid (Florida & Texas)
12.2019 - Current
- Managed contract lifecycle from negotiation through execution, enhancing operational efficiency.
- Collaborated with internal teams to identify contract requirements and streamline processes,
- Collaborated with internal teams to identify contract requirements and streamline processes.
- Trained staff on contract standards and best practices, fostering a culture of compliance.
- Analyzed vendor performance against contractual obligations, recommending improvements when necessary.
- Led cross-functional meetings to resolve contract-related issues, improving stakeholder communication.
Crew Team Member
McDonald's
Tampa, Florida
05.2021 - 12.2023
- Provided exceptional customer service in a fast-paced environment, ensuring satisfaction with orders and experiences.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Trained new crew members on operational procedures and customer service techniques, promoting consistency in performance.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Assisted in inventory management by tracking supplies and restocking items as needed for smooth operations.
- Implemented process improvements to reduce wait times, contributing to enhanced customer satisfaction scores.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
Customer Service Team Lead
Costar Group Inc.
Washington, DC
04.2013 - 01.2018
- Led customer service team to enhance client satisfaction through effective communication and problem-solving strategies.
- Streamlined customer inquiry processes, reducing response time and increasing service quality.
- Implemented feedback mechanisms to identify service improvement areas, fostering a culture of continuous enhancement.
- Developed training programs for new hires, improving onboarding efficiency and employee retention.
- Coordinated cross-departmental initiatives to address complex client issues, ensuring timely resolution and customer loyalty.
- Analyzed performance metrics to drive strategic decisions, optimizing team productivity and service delivery standards.
- Mentored team members on best practices in customer engagement, empowering staff to meet diverse client needs effectively.
- Managed escalation processes for high-priority cases, safeguarding company reputation and maintaining strong client relationships.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Education
High School Diploma -
Christina Fellowship School
Ashburn, VA06-2008
Skills
- Quality management
- Quality assurance
- Contract compliance
- Contractual regulations
- Vendor performance analysis
- Contract negotiation
- Risk mitigation
- Risk management
Languages
English
Native or Bilingual
Timeline
Crew Team Member
McDonald's
05.2021 - 12.2023
Contract Specialist
Empowerment Training Center
12.2019 - Current
Customer Service Team Lead
Costar Group Inc.
04.2013 - 01.2018
High School Diploma -
Christina Fellowship School