Jamela Gibbs

• Managed the hospice admission process from referral through patient enrollment.
• Reviewed physician orders, medical records, and clinical documentation to determine hospice eligibility based Medicare and organizational guidelines.
• Ensured safe and seamless transitions into hospice care, through coordination with physicians, hospitals, skilled nursing facilities, home health agencies, and families.
• Maintained compliance with HIPAA, Medicare regulations, and hospice philosophy.
• Demonstrated exceptional communication regarding patient/family information with hospice field nurses, inpatient nurses, and hospice physicians.

• Facilitated communication among nursing units, emergency services, and hospital leadership to enhance clinical operations.
• Managed hospital-wide emergency alerts, including code-blue, code-stroke, RRT, trauma alerts, along with other emergency response processes.
• Displayed strong multitasking, critical thinking, and problem-solving skills during multiple requests.
• Operated paging technology, PBX systems, and hospital software to ensure patient and staff safety.
• Managed high-volume telecommunications, accurate call routing, and documented communication request.

• Provided continuous face-to-face observation for patients at risk for falls, elopement, or self-harm, while maintaining a safe and therapeutic environment.
• Utilized verbal de-escalation skills to manage disoriented, agitated, or aggressive patients.
• Coordinated with interdisciplinary healthcare teams to provide exceptional individualized patient care plans.
• Built rapport with patients and families, providing reassurance and emotional support.
• Accurately documented patient activity, mood, behaviors, and response to interventions to ensure continuity of care.

• Operated as the primary point of contact for congregants, ministry leaders, volunteers, vendors, and community partnerships.
• Maintained confidential membership records. and pastoral care using church management software.
• Processed financial records, contributions, and donations while assisting with budgeting expense reports.
• Organized and coordinated church events, conferences, outreach programs, funerals, baptisms, and volunteer schedules.
• Ensured compliance with organizational policies, maintaining confidentiality, professionalism, and integrity of sensitive information.

• Registered and admitted emergency patients, verifying demographic information, insurance coverage, and required documentation to ensure smooth processing and compliance.
• Answered multi-line telephone calls, conveyed critical information with urgency, and directed inquiries with professionalism.
• Monitored visitor check-ins, updated patient status, transfers, discharges, and bed assignments.
• Demonstrated exceptional problem-solving skills, high-level multitasking, and organizational skills in a fast-paced environment.

• Provided direct patient care under registered nurse supervision, ensuring patient comfort and safety.
• Executed patient assessments, including documenting vital signs, pain assessment, changes in patient conditions, as well as input and output.
• Assisted RN with stroke assessments and precautions, monitored motor strength, speech, sensation, orientation, and mentation.
• Prepared patients for diagnostic testing such as MRI, EEG, EKG, CT, and ultrasounds.
• Assisted patients with daily living including, ambulation, mobility, repositioning, and transfers, ensuring a safe and effective transition.

Pre-Nursing and General Science Studies

75+ College Credit Hours Completed