Jamela Howard
Scr Medical Transportation
Chicago,IL
11
years of professional experience
Security Guard Officer with experience protecting campus grounds, facilities, and restricted areas. Monitors entrance control, roving patrols, and daily incident reporting while staying calm during high-pressure interactions and rule enforcement. Holds CPR and First Aid certification and supports safe, orderly environments through clear communication and quick response.
Work History
Receptionist
2 Years 1 Month- Greeted patients and visitors professionally while directing them to the correct transportation or service contact.
- Answered incoming calls and relayed messages clearly to support daily office communication.
- Maintained orderly records for schedules, messages, and client information at the front desk.
- Coordinated with transportation staff to confirm pickup details and route changes.
Care Room Attendant
4 Months- Supported [number] student check-ins weekly while taking temperatures and assisting sick students.
- Locked guest rooms after housekeeping and maintained secure access to restricted areas.
- Greeted guests, answered questions, and anticipated service needs with a calm, attentive approach.
- Notified parents about illness, recorded symptoms, and completed COVID tests and temperature checks.
CNA in Training
11 Months- Turned and repositioned bedridden patients to improve comfort while maintaining a homelike environment for residents.
- Tracked intake, output, mood changes, mobility, and eating patterns, then reported updates promptly to nursing staff.
- Reviewed dietary restrictions, food allergies, and preferences to prepare appropriate meals, snacks, and medication reminders.
- Checked patients for wounds, bruises, and other concerns, then assisted with catheter care and abnormality reporting.
- Transported bed-confined patients, changed bedding, and organized games and activities to support engagement and mental stimulation.
Warehouse Associate
7 Months- Used computer searches and maintained files to support records access, organization, and judge assistance.
- Packed, labeled, and sealed merchandise for shipment while keeping loading areas neat and safe.
- Moved boxes and pallets with pallet jacks, received deliveries, and updated inventory records.
- Processed supply requests, assisted coworkers on special projects, and organized stocked areas for easy access.
Security Guard Officer
11 Months- Enforced site rules, posted orders, and workplace safety procedures across assigned shifts.
- Monitored entrances, exits, and CCTV to deter unauthorized access and protect assets.
- Reported suspicious activity clearly and coordinated with security team members during incidents.
Cashier Team Lead
1 Year 10 Months- Answered customer questions, explained store information, and resolved disputes with calm, respectful service.
- Maintained stock levels, placed replenishment orders, and updated merchandising displays to support demand.
- Balanced cash drawers, prepared deposits, and completed opening and closing tasks with accuracy.
Deli Clerk
1 Year- Prepared meats, cheeses, and deli items to order, following customer requests and portioning standards.
- Maintained clean work areas by sanitizing surfaces, equipment, and floors and removing trash throughout shifts.
- Assisted customers with product questions, allergies, and deli specials to support informed purchasing decisions.
Food Service Worker
4 Months- Followed food safety practices to store ingredients properly and prevent spoilage and cross-contamination.
- Prepared meals and prep items by washing, peeling, cutting, and chopping produce to recipe specifications.
- Cleaned and sanitized equipment, utensils, dishes, and silverware while following OSHA and manufacturer guidelines.
- Restocked dining areas, refilled condiments and napkins, and maintained a tidy, welcoming customer space.
Security Guard
1 Year 4 Months- Monitored CCTV feeds, access control systems, and key code records for suspicious activity.
- Checked IDs, tickets, bags, and visitors to control entry and protect restricted areas.
- Escorted non-compliant individuals, enforced posted rules, and resolved conflicts with clear communication.
Internship Student
6 Months- Supported research, investigations, and special projects by compiling data and drafting clear status reports.
- Processed incoming and outgoing mail, restocked supplies, and handled routine office tasks for staff.
- Collaborated with team members to support customer service and maintain a pleasant work environment.
Cashier
8 Months- Issued receipts and correct change while keeping checkout interactions smooth and professional.
- Helped customers locate specific products and offered timely answers about sales and promotions.
- Completed daily recovery tasks to keep the front area clean, neat, and ready for service.
- Worked closely with front-end staff to support coverage and maintain smooth store operations.
- Learned additional department roles to step in when needed and keep service moving.
Education
High School Diploma
Skills
First aid and CPR certified
Patient care assistance
Vital signs monitoring
Infection control practices
Incident reporting
Security team coordination
Access control monitoring
CCTV monitoring
Restricted area control
Customer service
Verbal and written communication
Conflict resolution
Criminal records searches
Documentation and recordkeeping
Workplace safety procedures
Timeline
Receptionist
Scr Medical Transportation
09.2024 - 10.2026Read More
Care Room Attendant
Delta T Corp.
02.2023 - 06.2023Read More
Warehouse Associate
All Staffing
08.2022 - 03.2023Read More
CNA in Training
Crestwood rehabilitation
05.2022 - 04.2023Read More
Security Guard Officer
Allied Universal Security Services
03.2022 - 02.2023Read More
Deli Clerk
Jewel Osco
05.2021 - 05.2022Read More
Cashier Team Lead
Church’s Chicken
02.2021 - 12.2022Read More
Food Service Worker
McDonald’s
08.2020 - 12.2020Read More
Security Guard
Soldier Field Stadium
03.2019 - 07.2020Read More
Internship Student
CSBI
05.2018 - 11.2018Read More
Cashier
Volunteered Beggars Pizza
01.2016 - 09.2016Read More
Butler College Prep
High School Diploma
Read More