Jamela Johnson
Aurora,USA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
15
15
years of professional experience
Work History
Team Lead Claims Data Entry Clerk
True Source
02.2021 - Current
- Processed high-volume insurance claims with precision and efficiency.
- Verified claim details against policy guidelines before submission.
- Generated reports for management to track claim status and turnaround times.
- Assisted customers with inquiries regarding claims and policy details.
- Entered and updated claim information in internal systems with 99% accuracy.
- Collaborated with claims adjusters to resolve discrepancies and ensure timely processing.
- Maintained compliance with HIPAA and company confidentiality standards.
Customer Service Supervisor
Dovenmuehle Mortgage Inc
07.2015 - 01.2022
- Supervised customer service team to ensure high-quality support delivery.
- Trained new representatives on service protocols and company policies.
- Resolved escalated customer issues with effective communication and problem-solving skills.
- Utilized CRM software for tracking customer interactions and inquiries efficiently.
- Created weekly and monthly reports summarizing key performance indicators for management review.
Technical Support Coordinator
Protocol
Aurora, CO
05.2011 - 07.2015
- Trained staff on troubleshooting techniques and effective use of support tools.
- Assisted customers in navigating software issues and provided step-by-step guidance.
- Monitored support ticket system to ensure timely response and follow-up actions.
- Maintained up-to-date records of user feedback related to product features or functionality.
Education
High School Diploma -
Aurora East High School
Aurora, IL05-2011
Skills
- Report generation
- Claims processing
- Data entry
- Customer relationship management
- Team supervision
- Staff training
- insurance claims processing
- CRM software proficiency
Timeline
Team Lead Claims Data Entry Clerk
True Source
02.2021 - Current
Customer Service Supervisor
Dovenmuehle Mortgage Inc
07.2015 - 01.2022
Technical Support Coordinator
Protocol
05.2011 - 07.2015
High School Diploma -
Aurora East High School