Jamela Peterson
Collierville,TN
Summary
Dynamic customer service professional with extensive experience at Arise, adept at problem resolution and active listening. Proven track record in enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and managing high-volume inquiries, ensuring timely and positive outcomes for clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arise
05.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Managed escalated customer issues, ensuring timely resolution and satisfaction.
Fun Expert
Carnival Cruise Lines
07.2022 - 07.2023
- Developed and maintained troubleshooting documentation to streamline support processes and improve knowledge sharing.
- Managed booking systems, ensuring accurate data entry and timely updates for all events.
- Assisted in resolving customer issues promptly, ensuring a positive resolution that maintained client loyalty.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
- Improved overall customer satisfaction by efficiently managing reservations and bookings.
Helpline Agent
FEMA
09.2021 - 03.2022
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Increased customer satisfaction with personalized follow-up strategies.
- Collaborated with local government agencies to ensure effective communication regarding inspection findings and recovery efforts.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
Education
Associate of Science - Agricultural Economics
Southern New Hampshire University
Hooksett, NH03-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Follow-up skills
- Product knowledge
Timeline
Fun Expert
Carnival Cruise Lines
07.2022 - 07.2023
Helpline Agent
FEMA
09.2021 - 03.2022
Customer Service Representative
Arise
05.2020 - Current
Associate of Science - Agricultural Economics
Southern New Hampshire University
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