Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jamela Shahab

Durant,OK

Summary

Dynamic professional with a proven track record at Choctaw Casino & Resort, excelling in customer service and front desk management. Skilled in appointment scheduling and problem-solving, adept at enhancing guest relations through impeccable service and communication. Demonstrates strong organization and information protection, ensuring operational excellence and client satisfaction.

Overview

2
2
years of professional experience

Work History

Spa Receptionist

Choctaw Casino & Resort
Durant, Oklahoma
07.2024 - Current
  • Performed administrative duties such as filing paperwork and updating client databases.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Greeted customers and answered inquiries in a friendly and helpful manner.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Crew Member

Braum's Ice Cream & Burger Restaurant
Durant, Oklahoma
11.2022 - 04.2023
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Presented orders to guests within anticipated service times.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Some College (No Degree) - Clinical Psychology

Southeastern Oklahoma State University
Durant, OK

Skills

  • Appointment scheduling
  • Transaction reconciliation
  • Basic accounting
  • Information protection
  • Patience and composure
  • Customer service focus
  • Front desk management
  • Strong organization
  • Guest relations
  • Communication skills
  • Problem-solving aptitude

Accomplishments

  • High School Soccer Captain
  • Awarded MVP

Timeline

Spa Receptionist

Choctaw Casino & Resort
07.2024 - Current

Crew Member

Braum's Ice Cream & Burger Restaurant
11.2022 - 04.2023

Some College (No Degree) - Clinical Psychology

Southeastern Oklahoma State University

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Jamela Shahab