Jamele Carey
Syracuse,NY
Summary
Experienced and committed leader possessing robust problem-solving skills and administrative expertise. Proficient in offering unwavering support and patience to empower the team enabling them to surpass company standards. Adept at communication and infused with enthusiasm. Passionate about fostering connections, forging alliances, and fostering business growth.
Overview
18
18
years of professional experience
Work History
Care Coordination Supervisor
Nascentia Health
02.2023 - Current
- Conduct interviews, contribute to hiring decisions, and perform performance evaluations to maintain a high-performing team of 17 employees
- Organize and lead team meetings to ensure alignment of departmental goals and facilitate effective communication
- Offer continual training, support, and mentorship to staff to reinforce skills and knowledge
- Maintain adherence to MLTC regulations and contractual obligations, ensuring departmental compliance
- Execute Quality Audits to confirm fulfillment of Care Coordinator responsibilities and maintain service standards.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduce employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
Training Coordinator
Janitronics
10.2022 - Current
- Design and implement training programs for onboarding employees, ensuring a thorough understanding of company processes and expectations
- Lead orientation sessions to acclimate new staff and introduce company culture, policies, and objectives
- Develop and maintain internal training system profiles, optimizing learning management systems for efficient employee training
- Conduct regular compliance audits, verifying employee adherence to established company procedures and protocols
- Collaborate with departmental leaders to assess and address specific training needs, customizing instruction for individual and group development.
Enrollment Coordinator
Nascentia Health Options
01.2022 - 02.2023
- Maintained and managed electronic enrollment files from multiple clients from enrollment intake through final enrollment approval
- Assessed eligibility of potential enrollees and manages all aspects of work processes related to eligibility and enrollment process with Medicaid and Medicare, consistent with company policies
- Followed up with clients about referrals/enrollment status and collaborated with clients to resolve pre-enrollment problems
- Maintained accurate data in all applicable systems to ensure timely withdrawals/cancellations, enrollments
- Remained impartial to advise clients based on individual needs
- Supported management in theachievement of team goals and enrollment deadlines
Customer Service Representative
Emblem Health
05.2021 - 11.2021
- Accurately documented, researched, and resolved any inquiries, complaints, and issues
- Adhered to and participated in company's mandatory HIPAA privacy and Compliance initiatives and rules
- Researched any issues, inquiries, complaints empathetically and compassionately
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers.
Loan Processor
Empower Federal Credit Union
08.2019 - 03.2021
- Handled any conditions sent from underwriting departments
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Upheld complete confidentiality of all submitted information according to release guidelines
- Evaluated approvals against established bank and government lending standards
- Maintained compliance with privacy and security requirements, as well as federal statutes covering personal, auto, credit card, and line of credit loans.
Call Center Representative
Spectrum
01.2018 - 08.2019
Inbound Business Sales
Spectrum
04.2017 - 11.2017
Operations Specialist
Verizon Wireless
08.2006 - 04.2017
Solutions Specialist
Verizon Wireless
08.2006 - 04.2017
Education
Business Management & Information Technology -
Bryant & Stratton College
Syracuse, NYSkills
- Effective Communication
- Leadership
- Time Management
- Diversity Awareness
- Multitasking and Prioritization
- Verbal and Written Communication
- Computer Proficiency
- Managing Performance
- Staff Management and development
- Strategic Planning
- Goal-Oriented
- Training and mentoring
- Teamwork and Collaboration
- Interpersonal Skills
Timeline
Care Coordination Supervisor
Nascentia Health
02.2023 - Current
Training Coordinator
Janitronics
10.2022 - Current
Enrollment Coordinator
Nascentia Health Options
01.2022 - 02.2023
Customer Service Representative
Emblem Health
05.2021 - 11.2021
Loan Processor
Empower Federal Credit Union
08.2019 - 03.2021
Call Center Representative
Spectrum
01.2018 - 08.2019
Inbound Business Sales
Spectrum
04.2017 - 11.2017
Operations Specialist
Verizon Wireless
08.2006 - 04.2017
Solutions Specialist
Verizon Wireless
08.2006 - 04.2017
Business Management & Information Technology -
Bryant & Stratton College
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