Jamelia Cleaver
Jack,TX
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Humana
03.2023 - Current
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Lead Enrollment Counselor
Assuresource
03.2022 - 03.2023
- Completing applications and enrollments when reaching out to applicants via calls, texts, emails and social media. ( Cold/ warm- calls)
- Drive I-SNP sales for my region towards market goals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills and current market trends
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations in order to meet and exceed all sales goals.
Senior Benefits Consultant
GoHealth
09.2021 - 02.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations. Making sure to explain plan benefits to participants in easy to understand terms in order to educating them on all their available options.
Inside Sales Representative
ANGI HomeServices
08.2020 - 09.2021
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing
- Used CRM software to maintain detailed contact logs and account records.
Wireless Sales Consultant
MarketSource
03.2020 - 11.2020
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for Prepaid customers. Also ensuring the new SIM cards and batteries were properly inserted , restoring content and establishing new payment accounts.
Psychiatric Nursing Assistant
Rusk State Hospital
06.2019 - 09.2019
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Customer Support Representative
Convergys
05.2018 - 10.2018
- Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service complaints\.
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls.
- Kept customer account information current and accurate by preparing, completing, and processing forms and database changes.
Assistant District Manager /Sales Manager
Sprint
03.2014 - 05.2018
- Built relationships with customers and community to establish long-term business growth cultivated business growing new business through referals.
- Achieved sales goals, And resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Arts - Criminal Justice
Texas College
Tyler, TX05.2024
Associate in Clinical Medical Assistant -
Tyler Junior College
Tyler09.2019
Skills
- Accurate Recordkeeping
- Technology -Savvy
- Information Gathering
- Premium Calculations
- Insurance Customization
- Policy Feature Explanations
- Insurance Industry Knowledge
- Administration and Reporting
- Hardworking
- Issue Resolution
- Merchandise Receiving and Handling
- Pipeline Management
- Insurance Claim Regulations
- CMS Guidelines
- Medicare Compliance
Accomplishments
Presidents Listed and Deans Listed.
Certification
- Licensed Life and Health Agent appointed in 24 states including Texas
Affiliations
An Active Member of the National Honor Society and the National Society for Leadership and Success.
Timeline
Medicare Sales Agent
Humana
03.2023 - Current
Lead Enrollment Counselor
Assuresource
03.2022 - 03.2023
Senior Benefits Consultant
GoHealth
09.2021 - 02.2022
Inside Sales Representative
ANGI HomeServices
08.2020 - 09.2021
Wireless Sales Consultant
MarketSource
03.2020 - 11.2020
Psychiatric Nursing Assistant
Rusk State Hospital
06.2019 - 09.2019
Customer Support Representative
Convergys
05.2018 - 10.2018
Assistant District Manager /Sales Manager
Sprint
03.2014 - 05.2018
Bachelor of Arts - Criminal Justice
Texas College
Associate in Clinical Medical Assistant -
Tyler Junior College
Similar Profiles
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana
Cher Ann ChaputCher Ann Chaput
Care Management Support Supervisor at HumanaCare Management Support Supervisor at Humana
Kevin RossKevin Ross
Grievance and Appeals Resolution Specialist III at HUMANAGrievance and Appeals Resolution Specialist III at HUMANA
Adam AlvarezAdam Alvarez
Rx Clinical Programs Pharmacy Technician Representative at HumanaRx Clinical Programs Pharmacy Technician Representative at Humana
Arnetta GarnerArnetta Garner
Community Health Worker at Ahec-UTMB GalvestonCommunity Health Worker at Ahec-UTMB Galveston