Bailey Hanselman
Bonaire,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Medicare Insurance Agent
On Point Marketing Group
Warner Robins, GA
04.2024 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Generated new leads through targeted marketing initiatives and strategic partnerships within the community.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Streamlined the application process for clients, ensuring accurate and timely submission of required documentation.
- Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
- Leveraged strong problem-solving skills to address complex client inquiries and resolve issues in a timely manner.
- Maintained thorough records of all interactions with clients, facilitating seamless follow-up communications as needed.
- Worked in call center environment, fielding up to 300 calls per day.
Employee
AAA Pool Supply
Warner Robins, GA
05.2023 - Current
- Ran water tests and learn and taught pool chemical uses
- Answered any questions customers had about the purpose of pool chemicals or parts
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Student Worker
Roberts Memorial Library
Cochran, GA
08.2022 - 05.2023
- Shelved library books using the Library of Congress system
- Managed the front desk, took calls, checked out books for patrons
- Helped students with schoolwork if needed and closed the library each night
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Member
Moes Southwest Grill
Warner Robins, GA
05.2022 - 08.2022
- Washed dishes and prepped/stored food
- Sered and assembled food for customers
- Answered customer's questions and took calls on the work phone
- Disassembled restaurant for close and cleaned the entirety of the establishment for close.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Childcare Attendant
Fitco Health Club
Warner Robins, GA
12.2020 - 12.2021
- Watched up to 10 children at a time while their parents worked out
- Opened and closed the gym
- Regularly cleaned equipment, restrooms, and main areas of the gym, and occasionally helped at the front desk
- Instructed children in health and personal habits.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
Education
Bachelor of Arts - English Language And Literature
Middle Georgia State University
05.2026
Skills
- Customer Needs Assessments
- Clerical Support
- Customer Satisfaction
- Provider Relationship Management
- Complex Problem-Solving
- Accurate Recordkeeping
- Reading Comprehension
- Customer Experience
- Office Cleaning
- Customer Support
- Microsoft Dynamics
- Medicare knowledge
- Social Media Marketing
- Problem-Solving
- Attention to Detail
- Effective communication skills
- Multitasking
- Documentation and paperwork
Timeline
Medicare Insurance Agent
On Point Marketing Group
04.2024 - Current
Employee
AAA Pool Supply
05.2023 - Current
Student Worker
Roberts Memorial Library
08.2022 - 05.2023
Team Member
Moes Southwest Grill
05.2022 - 08.2022
Childcare Attendant
Fitco Health Club
12.2020 - 12.2021
Bachelor of Arts - English Language And Literature
Middle Georgia State University