JAMELIAH JOSEPH
Ocala,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
MANAGER
NAVISTAR TRANSPORTATION
OCALA, FLORIDA
04.2015 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
FRONT DESK MANAGER
HOMEWOOD SUITES BY HILTON
OCALA, FLORIDA
08.2012 - 09.2016
- Kept accounts in balance and ran daily reports to verify totals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed front desk maintenance of client records and lab data.
- Prepared weekly employee work schedules to meet operational needs.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Managed senior-level personnel working in marketing and sales capacities.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Front Desk Manager
LaQuinta Inn & Suits
OCALA, FLORIDA
04.2010 - 08.2012
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Kept accounts in balance and ran daily reports to verify totals.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Managed front desk maintenance of client records and lab data.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Teacher
United Cerebral Palsy Of Miami
MIAMI, FLORIDA
12.2006 - 03.2010
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created lessons and online testing materials to facilitate remote learning.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Supported student physical, mental, and social development using classroom games and activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
MEDICAL ASSISTANT
Coral Gables Hospital
CORAL GABLES, FLORIDA
01.2002 - 12.2006
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Implemented care and efficiency improvements to support and enhance office operations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
Education
Bachelor of Science - BUSINESS
FULLSAIL UNIVERSITY
Winter Garden, FL05.2025
CERTIFIED IN MEDICAL ASSISTANTING - Medical Assisting
MIAMI TECHNICAL INSTITUTE
MIAMI, FLORIDA05.1999
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.1998
Skills
- Budget Control
- Hiring and Training
- Team Leadership
- Time Management
- Business Administration
- Financial Management
- Computer Skills
- Emergency Response
- Sales Techniques
- Budget Management
- Administration and Reporting
- Business Development
- Contract Management
- Operations Management
- Staff Training
- Shift Scheduling
- Human Resources Management
- Schedule Preparation
- Customer Service
- Customer Relationship Management
- First Aid/CPR
Timeline
MANAGER
NAVISTAR TRANSPORTATION
04.2015 - Current
FRONT DESK MANAGER
HOMEWOOD SUITES BY HILTON
08.2012 - 09.2016
Front Desk Manager
LaQuinta Inn & Suits
04.2010 - 08.2012
Teacher
United Cerebral Palsy Of Miami
12.2006 - 03.2010
MEDICAL ASSISTANT
Coral Gables Hospital
01.2002 - 12.2006
Bachelor of Science - BUSINESS
FULLSAIL UNIVERSITY
CERTIFIED IN MEDICAL ASSISTANTING - Medical Assisting
MIAMI TECHNICAL INSTITUTE
High School Diploma -
Miami Northwestern Senior High School