Jamell R. Watts
Birmingham,AL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
18
18
years of professional experience
Work History
Operations Manager
Coolray of Alabama
09.2022 - 03.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Service Advocate
Florida Blue
09.2021 - 09.2022
- Ensure optimal oversight of customers account
- Rapidly learn and master various computer programs
- Oversee front-office documentation and provide daily reporting
- Exuded exemplary customer service
Claims Service Specialist
Allstate
04.2019 - 07.2021
Account Manager
Buffalo Rock
08.2017 - 03.2019
Car Service Attendant
MARC-1 CAR WASH
07.2016 - 08.2017
Financial Service Representative
T-Mobile
02.2014 - 10.2014
Training Technician
THE ARC OF JEFFERSON COUNTY
11.2012 - 12.2013
Cashier
LOWES
03.2009 - 08.2009
Cashier
RACK ROOM SHOES
04.2008 - 08.2008
Customer Service Representative
NPC INTERNATION
12.2006 - 02.2008
Education
JACKSONVILLE STATE UNIVERSITY
Jacksonville, Al12.2012
Skills
- Operations Management
- P&L management
- Warehouse Management
- Coordinating Operations Across Locations
- Comprehensive Case Oversight
- Operations Oversight
- Personnel Supervision
- Proficient in Financial Services
- Data Analysis Reporting
- Expertise in MS Office Suite
- Clear and Concise Correspondence
- Effective Time Scheduling
- Strategic Development
- Efficiency Enhancement
Timeline
Operations Manager
Coolray of Alabama
09.2022 - 03.2025
Service Advocate
Florida Blue
09.2021 - 09.2022
Claims Service Specialist
Allstate
04.2019 - 07.2021
Account Manager
Buffalo Rock
08.2017 - 03.2019
Car Service Attendant
MARC-1 CAR WASH
07.2016 - 08.2017
Financial Service Representative
T-Mobile
02.2014 - 10.2014
Training Technician
THE ARC OF JEFFERSON COUNTY
11.2012 - 12.2013
Cashier
LOWES
03.2009 - 08.2009
Cashier
RACK ROOM SHOES
04.2008 - 08.2008
Customer Service Representative
NPC INTERNATION
12.2006 - 02.2008
JACKSONVILLE STATE UNIVERSITY
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