Jamell Willey
Lemon Grove,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Team-minded Coordinator with 3 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Coordinator
Nordstrom
San Diego, CA
07.2020 - Current
- Greet and interact with building personnel in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
- Serve as a liaison between arriving guests and warehouse staff; greeting, screening and confirming appointments when applicable
- Log information on trucks entering or leaving the building, validating essential information for inbound deliveries and communicating with the receiving department, stage or assign them a door as instructed
- Monitor building/fire alarms to ensure proper response and/or dispatching
- Answer incoming calls to the building and transfer calls to appropriate extensions
- Operate electronic walk-through metal detectors and hand-held metal detectors, as needed
- Monitored store surveillance systems to detect suspicious activities.
- Conducted investigations into reported incidents of shoplifting, fraud, or other criminal activity in the store.
- Developed and implemented strategies to reduce shrinkage and loss prevention risks throughout the store.
- Trained personnel on security protocols, emergency response plans, and safety practices.
- Verified accuracy of cash registers at end of shift to ensure no discrepancies existed between sales figures and actual money taken in by register operators.
- Identified areas of improvement within existing security measures through audits and inspections.
- Maintained accurate records related to incident reports, employee warnings, customer complaints.
- Investigated potential fraudulent returns or exchanges made by customers.
- Addressed customer inquiries regarding product availability or pricing information as needed.
- Responded quickly to emergencies involving fire alarms or medical situations within the store premises.
- Reviewed daily sales reports for any irregularities that may indicate theft or fraud attempts.
- Assisted Loss Prevention Officers during undercover operations when necessary.
- Supervised staff members assigned to Asset Protection duties such as bag checks and door greeters.
- Analyzed data from various sources to identify patterns of theft behavior.
- Monitored department's contribution to total store shortage reduction and prevention programs using XBR process.
- Reviewed CCTV footage to obtain evidence of theft.
Education
Associate of Science - Business
Pierce College
Puyallup, WA05-2016
Skills
- Document Management
- Data Entry
- Staff Supervision
- Recordkeeping
- Audit Procedures
- Policy Enforcement
- Report Writing Abilities
- Compliance Monitoring
- Detail Oriented
- Customer Support
- Team Training
- Inventory Control
- Trend Analysis
- Inventory Management
Timeline
Coordinator
Nordstrom
07.2020 - Current
Associate of Science - Business
Pierce College