Jamelle Miller
Charlotte,NC
Summary
Experienced lead technician with 8+ years specializing in hardwire and cable infrastructure installations. Known for sharp troubleshooting skills, effective issue identification, and resolution to optimize telecommunications, entertainment, and connected services. In-depth knowledge of up-to-date telco concepts and principles, providing expert advisory on logistics, installations, and equipment upgrades. Demonstrated ability to lead teams, train new hires, and ensure high-quality service delivery. Excellent in customer relations, technical problem-solving, and operational efficiency. Committed to making a difference in every project.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Wire Technician/Acting Trainer
AT&T
Charlotte, NC
01.2017 - Current
- Mentor and train junior technicians in fiber and copper installation, system configuration, and troubleshooting. Providing practical demonstrations and guidance.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Ensuring trainees understand and follow safety protocols and regulations.
- Lead complex service installations and infrastructure repairs, ensuring compliance with company standards and quality assurance.
- Locate, repair, and replace fiber and copper infrastructures while maintaining network integrity.
- Perform advanced diagnostics on data, voice, IPTV services, and company-provided devices.
- Configure gateways, route and terminate Cat6, fiber, and Gigabit Ethernet connections.
- Consistently exceed company performance metrics in service completion, quality, and customer satisfaction.
Manager / Stocker
Frontgate
Charlotte, NC
01.2007 - 01.2017
- Mentor and train junior technicians in fiber and copper installation, system configuration, and troubleshooting.
- Lead complex service installations and infrastructure repairs, ensuring compliance with company standards and safety regulations.
- Locate, repair, and replace fiber and copper infrastructures while maintaining network integrity.
- Perform advanced diagnostics on data, voice, IPTV services, and company-provided devices.
- Configure gateways, route and terminate Cat6, fiber, and Gigabit Ethernet connections.
- Consistently exceed company performance metrics in service completion, quality, and customer satisfaction.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC01.2006
Skills
- Leadership & Team Training
- Fiber & Copper Infrastructure Installation
- Network Troubleshooting & Diagnostics
- Project Coordination & Workflow Optimization
- Customer Relations & Technical Support
- Compliance & Safety Procedures
- Performance Metrics & Process Improvement
Certification
- AT&T Fiber Optic Certification
- Network+ Certification
- Leadership & Management Training
- Pathfinder Academy Graduate
- Engagement Council
- Street Beat Council
Timeline
Senior Wire Technician/Acting Trainer
AT&T
01.2017 - Current
Manager / Stocker
Frontgate
01.2007 - 01.2017
High School Diploma -
East Mecklenburg High School