Summary
Overview
Work History
Education
Skills
Timeline
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Jameria Rogers

Rock Hill,SC

Summary

Dynamic customer service professional with a proven track record at Harris Teeter, excelling in problem resolution and relationship building. Skilled in active listening and data entry, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. Committed to maintaining safety and efficiency, I consistently improved service outcomes through critical thinking.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Harris Teeter
Rock Hill, SC
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fuel Clerk

Harris Teeter
Rock Hill, SC
09.2024 - Current
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Contributed to a safe working environment by adhering to strict safety regulations and guidelines in handling hazardous materials.
  • Monitored fuel levels to prevent shortages and communicate timely orders for replenishment.
  • Maintained detailed knowledge about different types of fuels offered at the station, enabling informed recommendations based on specific customer needs or preferences.

Package Handler

FedEx
Rock Hill, SC
04.2023 - 09.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Northwestern High School
Rock Hill, SC
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

Harris Teeter
09.2024 - Current

Fuel Clerk

Harris Teeter
09.2024 - Current

Package Handler

FedEx
04.2023 - 09.2024

Northwestern High School