Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jameria Walters

Birmingham,AL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
years of professional experience

Work History

US Bank Service Center
Remote, Remote

Customer Service Representative
11.2021 - 08.2023

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Taking 50 Plus calls threw out the week, tracked customer service cases and updated service software with customer information

Marquis Medical
Birmingham, AL

Receptionist
07.2019 - 11.2021

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Taking 50 plus calls a day Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Education

P.D Jackson Olin High School
Birmingham, AL

High School Diploma
05.2018

Skills

  • Credit Card Payment Processing
  • Business Development Understanding
  • Microsoft Excel
  • Process Transactions
  • Microsoft Access
  • Google Docs
  • Microsoft SharePoint
  • Team Development
  • Microsoft PowerPoint
  • Microsoft Word
Availability
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Timeline

Customer Service Representative

US Bank Service Center
11.2021 - 08.2023

Receptionist

Marquis Medical
07.2019 - 11.2021

P.D Jackson Olin High School

High School Diploma

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Jameria Walters