JAMES A. BATTISTA
Buffalo,NY
Summary
Motivated and detail-oriented professional with extensive experience in customer service, data management, and communication. Holds an Associate's Degree in English, demonstrating advanced written and verbal communication skills essential for addressing inquiries and resolving concerns with professionalism and empathy. Skilled in utilizing technology and data tools to manage workflows, track key metrics, and improve customer engagement. Strong organizational abilities combined with a commitment to providing exceptional service in fast-paced environments. Adept at fostering positive relationships and ensuring customer satisfaction while contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Collections Agent
First Source Advantage
02.2025 - 07.2025
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Hours Per Week: 40
Store Associate
Various Retailers
01.2019 - 02.2025
- Delivered outstanding customer service by assisting shoppers with purchases, answering inquiries, and resolving complaints to ensure a positive experience. Operated a point-of-sale system to complete transactions accurately and efficiently.
- Maintained organized inventory and store displays, ensuring products were easy to locate and shelves remained fully stocked. Assisted with store operations to support team goals and enhance customer satisfaction.
- Collaborated with colleagues to achieve sales targets and uphold company standards. Fostered a positive shopping environment by proactively engaging with customers.
- Hours per week: 20
Community Manager
Ascend Games
08.2021 - 01.2024
- Acted as the primary liaison for a diverse player base, managing community feedback and resolving inquiries promptly to enhance satisfaction. Organized and executed online events, fostering an inclusive and engaging environment for participants.
- Created and maintained detailed data management spreadsheets using Google Sheets to track feedback, community engagement metrics, and event participation. Used this data to improve outreach strategies and engagement efforts.
- Worked collaboratively with team members across the nation to streamline communications and develop community-building initiatives. Delivered clear and empathetic communication to resolve issues and maintain player trust.
- Hours per week: 20
Guest Services Associate
Grace Guest House, Inc.
05.2021 - 12.2022
- Provided exceptional customer service to families of diverse backgrounds, ensuring their comfort and satisfaction during challenging circumstances. Managed reservations and maintained accurate records using a healthcare hospitality system.
- Interacted with guests to address concerns, resolve issues, and provide personalized assistance. Assisted in donation processing and inventory management to ensure smooth operations.
- Worked flexible hours to ensure guests never felt unattended, showcasing adaptability and commitment. Delivered a welcoming environment by effectively managing guest needs and building rapport.
- Hours per week: 20
Education
Associate of Applied Science - English
State University of New York, Erie Community College
Buffalo, NY12.2024
High School Regents Diploma - undefined
West Seneca Senior High School
West Seneca, NY06.2020
Skills
- Customer Service Excellence
- Statistical Data Management
- Proficient in Microsoft Excel, Word, Google Docs, Sheets, and Forms
- Remote Team Organization and Management (10 Individuals)
- Event Planning and Coordination
- Problem-Solving and Conflict Resolution
- Research and Data Analysis
- Written and Verbal Communication
- Technical Troubleshooting
- Adaptability and Time Management
Timeline
Collections Agent
First Source Advantage
02.2025 - 07.2025
Community Manager
Ascend Games
08.2021 - 01.2024
Guest Services Associate
Grace Guest House, Inc.
05.2021 - 12.2022
Store Associate
Various Retailers
01.2019 - 02.2025
High School Regents Diploma - undefined
West Seneca Senior High School
Associate of Applied Science - English
State University of New York, Erie Community College
Similar Profiles
Lawrence JaneseLawrence Janese
Call Center Representative at First Source AdvantageCall Center Representative at First Source Advantage
Jahni BlackJahni Black
Customer Service Representative at First Source AdvantageCustomer Service Representative at First Source Advantage
S BarksdaleS Barksdale
Customer Service Representative at First Source AdvantageCustomer Service Representative at First Source Advantage
Justin TexidoJustin Texido
Server/Bartender at Ricks On MainServer/Bartender at Ricks On Main
Kirstie TincherKirstie Tincher
Store Manager at New Era Cap CoStore Manager at New Era Cap Co